Customer Service Expert

8 hours ago


Edinburgh, Edinburgh, United Kingdom World Courier (UK) Ltd Full time
World Courier (UK) Ltd: A Career in Healthcare Logistics

We are seeking a motivated individual to join our Customer Service team as a Customer Service Consultant. As a key member of our team, you will be responsible for delivering exceptional customer service and client relations within a niche premium logistics company.

Key Responsibilities:

  • Receive and deal with client inquiries
  • Provide quotes according to client specifications
  • Monitor, track and update clients on the status of shipments
  • Enter information into proprietary databases
  • Liaise with other offices to ensure shipments arrive according to customer requirements
  • Demonstrate professionalism on the phone and in the office

The ideal candidate will have prior experience in the logistics or pharmaceutical sectors, although full training will be provided. Excellent communication skills and problem-solving abilities are essential, as is the ability to prioritise and multitask.

Benefits include a starting salary of £26,000 - £28,000 per annum, 5% bonus on target plan, and additional benefits such as private health care insurance, pension scheme, life insurance and employee assistance programme.

This is an exciting opportunity to join a global company dedicated to advancing healthcare through innovative logistics solutions.



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