Customer Service Ambassador

1 week ago


Edinburgh, Edinburgh, United Kingdom SSP Full time

We are the Global food travel experts, and we have something delicious for everyone.

Our dynamic team is passionate about food and travel, working with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a valued Team Member, you will be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations.

You will engage with customers and provide an outstanding customer experience, ensuring a clean, safe and welcoming environment.

The role involves collaborating with team members to ensure smooth and efficient operations, bringing the SSP values to life.

SSP offers dynamic career opportunities with a host of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 75% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Help@Hand App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.


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