Customer Service Expert for Welfare Rights and Money Advice

18 hours ago


Edinburgh, Edinburgh, United Kingdom South Ayrshire Council Full time

About the Role

We are seeking a highly motivated Customer Service Expert to join our team in providing a full welfare rights and money advice service to residents across South Ayrshire.

Job Description:

The successful candidate will work as part of a core team based within the Information and Advice Hub in Ayr, delivering frontline customer service with a background in welfare rights and money advice.

You will need to be flexible to meet the changing needs of the service, travel across South Ayrshire on occasion to provide our services from foodbanks and other community venues, and demonstrate your abilities in delivering a high-quality customer service.

Key Responsibilities:

  • Provide a full welfare rights and money advice service to residents across South Ayrshire
  • Work as part of a core team based within the Information and Advice Hub in Ayr
  • Deliver frontline customer service with a background in welfare rights and money advice
  • Be flexible to meet the changing needs of the service
  • Travel across South Ayrshire on occasion to provide our services from foodbanks and other community venues

Requirements:

  • Experience of working in a similar role delivering welfare rights and/or money advice
  • Skills in handling customer enquiries face to face, by phone, digitally, and experience of using multiple ICT systems simultaneously
  • Flexibility to meet the changing needs of the service
  • Drive to assist with meeting the Council Commitment of reducing poverty and disadvantage

What We Offer:

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as full training within the role. The successful candidate will have the opportunity to make a real difference in the lives of our residents and contribute to the reduction of poverty and disadvantage in South Ayrshire.



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