Claims Specialist

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Job Summary:

Davies Group is seeking an experienced Liability Claims Handler to join our Casualty team. As a Claims Specialist, you will provide a quality claims service on behalf of clients and proactively handle claims in accordance with the insurer's claims handling philosophy.

Key Responsibilities:

  • To establish if cover is in place for the claim and ensure compliance with all legal timescales and client Service Level Agreements (SLAs).
  • To record all claims on the digital claims-handling system and ensure that all Management Information (MI) data is consistently and accurately recorded.
  • To investigate claims either directly via desktop, or by instructing loss adjusters and make decisions on liability.
  • To negotiate claim settlements and build relationships with external clients and stakeholders.
  • To attend client claim review meetings either in person or on the Microsoft Teams platform.

Requirements:

  • Liability Claims Handling experience and a professional and adaptable communication style – both written and verbal.
  • Efficient administrative skills and strong numeracy, literacy, and IT skills.
  • A proactive attitude, enthusiastic approach, and excellent customer service manner.
  • The ability to work as part of a team, take individual responsibility, and adapt to changing circumstances.
  • Experience of policy wording and terms and conditions, indemnity processes, modern claims practice, and current case law.

Why Davies Group?

Davies Group is a leading provider of insurance services, and we value our employees as the heart of our business. We offer a range of benefits, including an exclusive rewards platform, generous holiday allowance, and opportunities for professional growth and development.


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