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Claims Specialist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Ardonagh Advisory Full time

Job Summary

We are seeking a highly skilled Claims Handler to join our team at Ardonagh Advisory. As a Claims Handler, you will play a critical role in providing an effective and efficient claims service to our customers.

Key Responsibilities

  • Handle a designated caseload of claims from inception to resolution, ensuring that company policy, procedure, and regulatory requirements are adhered to at all times.
  • Refer claims that fall outside of your authority levels to your line manager.
  • Gather and process information to support the effective assessment of complex cases.
  • Assist in the training of new or inexperienced staff in the use of company systems and processes.
  • Maintain and develop personal knowledge and skills through continued professional development and ongoing desk training.
  • Conduct the business of the company in a courteous and efficient manner, adhering to all procedures and policies related to conflicts of interest and customer treatment.
  • Undertake any other tasks as may reasonably be required by the company.

Requirements

  • Experience in dealing with a varied portfolio of motor, liability, and property-related claims.
  • Excellent customer care experience.
  • General Insurance principles and practice.
  • A strong work ethic and time management skills to efficiently handle a large caseload.
  • Class of risk, product, and market knowledge.
  • General Insurance regulation and business ethics.
  • IT proficiency.
  • Numeracy and Literacy.

What We Offer

  • A competitive salary and bonus scheme.
  • A benefits package that can be personalized to suit your needs.
  • Continuous training and development opportunities to progress your career with an ambitious and growing company.
  • A supportive and collaborative work environment.
  • The opportunity to work with a leading insurance company and contribute to its success.