Claims Specialist

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Job Title: Claims Specialist

Job Summary:

We are seeking a skilled Claims Specialist to join our Casualty team at Davies Group. As a Claims Specialist, you will be responsible for handling Noise Induced Hearing Loss (NIHL) claims from cradle to grave, providing a first-class proactive claims handling service to major clients.

Key Responsibilities:

  • Liaise with insurers, policyholders, and brokers to ensure seamless communication.
  • Investigate allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Obtain all relevant evidence and documentation to support claims.
  • Determine appropriate actions to resolve each case, ensuring compliance with documented procedures and client requirements.
  • Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiate settlements within agreed authority limits.
  • Maintain proactive communication with all parties involved, ensuring timely and effective resolution of claims.
  • Regularly review and maintain proper reserves to ensure accurate financial management.
  • Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs.

Requirements:

  • Proficiency in managing claims from cradle to grave.
  • Experience managing NIHL (Noise Induced Hearing Loss) claims.
  • Understanding of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service.
  • Collaborative team player.
  • Management of personal caseload.
  • Demonstrated adaptability and versatility.

Desirable:

  • Experience with the investigation of Liability Claims.
  • Knowledge of how to value injury claims.
  • Familiarity with reserving strategies.
  • Exceptional communication abilities across various levels.

About Davies Group:

Davies Group is a forward-thinking company that values the transferable skills and attributes that you can contribute to the position. We offer a stimulating environment where you will be joining a committed team, providing a first-class proactive claims handling service to major clients.


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