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Claims Specialist

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Davies Full time

Job Summary:

Davies is seeking an experienced Claims Handler to join our growing Casualty team. As a Claims Handler, you will be responsible for providing a first-class proactive claims handling service to major clients.

Key Responsibilities:

  • Claims Handling: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Liaison and Communication: Communicate with insurers, policyholders, and brokers to ensure seamless claims handling.
  • Evidence Gathering: Obtain all relevant evidence and documentation to support claims resolution.
  • Resolution and Reporting: Determine appropriate actions to resolve each case and prepare detailed reports advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiation and Settlement: Negotiate settlements within agreed authority limits and maintain proactive communication with all parties involved.
  • Adherence to Procedures: Handle cases according to documented procedures and client requirements.
  • Reserve Management: Regularly review and maintain proper reserves.
  • Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs.

Requirements:

  • Essential Skills:
    • Proficiency in managing Claims from cradle to grave.
    • Experience managing Property Claims.
    • Understanding of Civil Procedure Rules and the Claims Portal.
    • Commitment to delivering outstanding customer service.
    • Collaborative team player.
    • Management of personal caseload.
    • Demonstrated adaptability and versatility.
  • Desirable Skills:
    • Experience with the investigation of Liability Claims.
    • Knowledge of how to value injury claims.
    • Familiarity with reserving strategies.
    • Exceptional communication abilities across various levels.