Guest Experience Ambassador

3 weeks ago


London, Greater London, United Kingdom The Standard Hotel Full time

The Standard Hotel is a vibrant and inclusive destination that offers a unique cultural experience. As a Guest Experience Agent, you will be part of a dynamic team that brings our spaces to life, engages with our guests, and creates a social energy that is unmatched.

Our hotel is a hub of events and entertainment, and we are looking for unique individuals who can bring a fresh perspective to our team. We believe in letting you be you and celebrating your individuality. If you think you have what it takes to be a Guest Experience Agent at The Standard, we'd love to hear from you.

Your Role

As a Guest Experience Agent, you will join an extraordinary front office team dedicated to engaging with our guests from pre-arrival to post-departure. Your mission is to provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You will be responsible for coordinating bespoke services for select VIP guests, from pre-arrival to post-departure.

You will assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you will be a superstar, ensuring that their experience at The Standard is anything but standard.

Requirements

  • Proven background in a customer-facing role, ideally in a lifestyle or boutique hotel or similar hospitality venue.
  • Flexibility with working hours, including shifts, evenings, nights, and weekends.
  • Exceptional administrative and organizational skills with great attention to detail.
  • Fluency in English is essential; additional languages are a plus.
  • Experience with Opera PMS is beneficial, but full training will be given.
  • Highly social, motivated, and proactive; professionalism and positivity in all interactions.
  • Ability to multi-task and thrive in a high-volume, high-energy environment.

Benefits

  • Accommodation Service Charge
  • Prorata - 28 Days Holiday, rising to 33 Days with service
  • Meals on Duty
  • Pension Scheme
  • Life Assurance (4 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to £1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities


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