Key Accounts Credit Controller

4 weeks ago


Caerphilly, United Kingdom phs Group Full time
About The Role
As a Key Account Credit Controller at phs Group, you will be responsible for facilitating payment of outstanding arrears and identifying queries at an early stage. This will include the collection of aged debt, with particular focus on debt aged in excess of 61 days and resolution of complex issues leading to the collection of cash.

Key Responsibilities
• Identify overdue accounts and contact customers to obtain a payment date, in accordance with ISO procedures.
• Resolution of customer queries and updating reports within Excel with up-to-date status using such reports to assist in resolving issues with customers relating to aged debt, where necessary.
• Follow contact schedules in accordance with standard procedures and update relevant reports and databases.
• Negotiate with customers to ensure that outstanding debts are cleared within a reasonable time period.
• Create and maintain Purchase Order (PO) Databases for accounts where PO Numbers are a requirement.
• Monitor Un-Invoiced suspense entries and ensure nothing holds up the release of invoices.
• Identify genuine queries and raise appropriately with the support team ensuring all relevant information is obtained/provided.
• Create and maintain good professional working relationships both internally and externally.
• Reach targets relating to reduction rates, overdue percentages, residue debt - all with a view to reducing the DSO (Day Sales Overdue).

Requirements
Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be great negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits.

About phs Group
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. We pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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