IT Service Catalogue Manager

17 hours ago


Salisbury, Wiltshire, United Kingdom Hortor Full time
Job Overview

Hortor is seeking a highly skilled IT Service Catalogue Manager to join our team in Salisbury.

The successful candidate will be responsible for developing and maintaining the IT service catalogue, ensuring all services are accurately described, categorised, and aligned with business needs. This role requires close collaboration with various stakeholders and service owners to ensure the catalogue is up-to-date and meets the requirements of users.

About the Role:

  • Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring that all services are clearly described, well-organised, and categorised.
  • Stakeholder Engagement: Collaborate with IT service owners, business units, and other relevant stakeholders to gather requirements and ensure the catalogue aligns with their needs.
  • Service Documentation: Ensure the accurate and up-to-date documentation of all services, including service descriptions, SLAs, and any other related materials.
  • Continuous Improvement: Regularly review and enhance the service catalogue to improve its usability and relevance to users.
  • Reporting and Metrics: Develop and maintain reporting tools and metrics to assess the effectiveness and usage of the service catalogue.

Requirements:

  • Service Catalogue Management Tools: Experience using tools for managing service catalogues and related documentation.
  • ITIL Framework & Service Management: Strong understanding of ITIL principles and service management best practices.
  • Communication & Interpersonal Skills: Excellent communication skills, with the ability to work collaboratively with cross-functional teams and engage with various stakeholders.
  • Project Management: Strong organisational and project management skills to manage multiple priorities and deliverables.

What We Offer:

We offer a competitive salary of £60,000 per annum, commensurate with experience, and a comprehensive benefits package.



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