Service Level Reporting Specialist
7 hours ago
Hortor is seeking an experienced Service Level Reporting Specialist to join our team in Salisbury.
The successful candidate will be responsible for developing and maintaining reporting tools and metrics to assess the effectiveness and usage of the service catalogue. This role requires close collaboration with various stakeholders and service owners to ensure the catalogue is up-to-date and meets the requirements of users.
Key Responsibilities:
- Develop and Maintain Reporting Tools: Create, update, and manage reporting tools and metrics to assess the effectiveness and usage of the service catalogue.
- Stakeholder Engagement: Collaborate with IT service owners, business units, and other relevant stakeholders to gather requirements and ensure the catalogue aligns with their needs.
- Service Documentation: Ensure the accurate and up-to-date documentation of all services, including service descriptions, SLAs, and any other related materials.
- Continuous Improvement: Regularly review and enhance the service catalogue to improve its usability and relevance to users.
Skills and Qualifications:
- Service Catalogue Management Tools: Experience using tools for managing service catalogues and related documentation.
- ITIL Framework & Service Management: Strong understanding of ITIL principles and service management best practices.
- Communication & Interpersonal Skills: Excellent communication skills, with the ability to work collaboratively with cross-functional teams and engage with various stakeholders.
- Project Management: Strong organisational and project management skills to manage multiple priorities and deliverables.
Salary: £62,500 per annum, based on experience.
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