Service Level Reporting Specialist

7 hours ago


Salisbury, Wiltshire, United Kingdom Hortor Full time
About the Job

Hortor is seeking an experienced Service Level Reporting Specialist to join our team in Salisbury.

The successful candidate will be responsible for developing and maintaining reporting tools and metrics to assess the effectiveness and usage of the service catalogue. This role requires close collaboration with various stakeholders and service owners to ensure the catalogue is up-to-date and meets the requirements of users.

Key Responsibilities:

  • Develop and Maintain Reporting Tools: Create, update, and manage reporting tools and metrics to assess the effectiveness and usage of the service catalogue.
  • Stakeholder Engagement: Collaborate with IT service owners, business units, and other relevant stakeholders to gather requirements and ensure the catalogue aligns with their needs.
  • Service Documentation: Ensure the accurate and up-to-date documentation of all services, including service descriptions, SLAs, and any other related materials.
  • Continuous Improvement: Regularly review and enhance the service catalogue to improve its usability and relevance to users.

Skills and Qualifications:

  • Service Catalogue Management Tools: Experience using tools for managing service catalogues and related documentation.
  • ITIL Framework & Service Management: Strong understanding of ITIL principles and service management best practices.
  • Communication & Interpersonal Skills: Excellent communication skills, with the ability to work collaboratively with cross-functional teams and engage with various stakeholders.
  • Project Management: Strong organisational and project management skills to manage multiple priorities and deliverables.

Salary: £62,500 per annum, based on experience.



  • Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job Title: Service Level Reporting SpecialistHortor is seeking a skilled Service Level Reporting Specialist to join our team. This role will be responsible for developing, maintaining, and continuously improving the IT service catalogue.Salary: £55,000 - £65,000 per annumAbout HortorHortor is a leading provider of innovative solutions in the IT sector. We...


  • Salisbury, Wiltshire, United Kingdom LA International Computer Consultants Ltd Full time

    Job DescriptionWe are seeking an experienced Service Level Reporting Lead to join our team at LA International Computer Consultants Ltd. Based in Salisbury, this role offers a unique opportunity to work on a high-profile project as a Service Level Reporting Manager.About the Role:Develop and maintain service catalogues for IT services.Collaborate with...


  • Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job Title:Service Level Reporting Manager PositionAbout the Role:We are seeking a highly skilled Service Level Reporting Manager to join our team at Hortor in Salisbury. This is a 100% office-based position, inside IR35, requiring SC clearance.Key Responsibilities:Develop, maintain, and continuously improve the IT service catalogue through close...


  • Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job Description:We seek a talented Reporting and Improvement Specialist to join Hortor's team in Salisbury. This 100% office-based position requires SC clearance and involves working within IR35 guidelines.Main Duties:Lead the development, maintenance, and enhancement of our IT service catalogue.Cultivate effective relationships with key stakeholders to...


  • Salisbury, Wiltshire, United Kingdom Platform Recruitment Full time

    Job SummaryWe are seeking an experienced Financial Reporting Specialist to support our manufacturing clients in product development, financial planning, and analysis.Key Responsibilities:Preparation of timely and accurate management accounts for manufacturing clientsSupervision of monthly payroll processes to ensure compliance and accuracyAnalysis of stock...


  • Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job DescriptionWe are seeking an experienced IT Service Management Specialist to join our team at Hortor. This role involves ensuring IT resources align with current and future demands, collaborating with stakeholders, and enhancing performance through capacity improvements.About the RoleTaking ownership of Capacity, Availability, and Demand Management...


  • Salisbury, Wiltshire, United Kingdom Get Recruited (UK) Ltd Full time

    Are you looking for a challenging and rewarding role in financial services? We have an exciting opportunity for a Financial Services Specialist to join our team at Get Recruited (UK) Ltd in Salisbury.As a Financial Services Specialist, you will be responsible for managing your own accounts from initial contact to completion, providing exceptional customer...


  • Salisbury, Wiltshire, United Kingdom Tesco Partners Full time

    We're committed to serving our customers, communities, and planet a little better every day. As a Retail Customer Service Specialist at Tesco Partners, you'll play a vital role in delivering this vision by providing outstanding customer service and maintaining a high level of product knowledge.Key Responsibilities:Assist customers with their queries, provide...


  • Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job Title: Reporting and Documentation ManagerHortor is seeking a highly skilled Reporting and Documentation Manager to join our team. This role will be responsible for developing, maintaining, and continuously improving the IT service catalogue.Salary: £55,000 - £65,000 per annumAbout HortorHortor is a leading provider of innovative solutions in the IT...


  • Salisbury, Wiltshire, United Kingdom Hortor Full time

    Hortor: Reporting and Analytics PositionSalary: £42,000 - £52,000 per annumAbout HortorWe are a leading company in the industry, dedicated to delivering high-quality services and solutions. Our team is passionate about making a difference, and we're looking for a skilled Service Reporting Analyst to join us.Job DescriptionCollect and analyze data from...


  • Salisbury, Wiltshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited is seeking a skilled Electrical Service Specialist to join our team in the Wiltshire region. As a Field Service Engineer, you will be responsible for providing expert technical support to clients across the area.Salary and BenefitsThe successful candidate can expect a competitive salary of £32,000 per annum,...


  • Salisbury, Wiltshire, United Kingdom LA International Computer Consultants Ltd Full time

    Job OverviewWe are seeking a skilled IT Service Catalogue Manager to join our team at LA International Computer Consultants Ltd. Based in Salisbury, this role offers a unique opportunity to work on a high-profile project.About the Company:LA International Computer Consultants Ltd is a leading provider of recruitment and project solutions, operating globally...


  • Salisbury, Wiltshire, United Kingdom Henlee Resourcing Full time

    About the Job:This exciting opportunity has arisen for a highly skilled HR Services Manager to join our client's team. As an experienced professional in Human Resources, you will be responsible for overseeing and supervising all people services and day-to-day tasks and processes across the employee lifecycle.The role involves working closely with leaders and...


  • Salisbury, Wiltshire, United Kingdom Fexco Full time

    Sales Ledger Support Specialist Role SummaryWe are seeking an experienced Sales Ledger Support Specialist to join our team at Fexco. As a key member of our accounts team, you will be responsible for preparing budget packs, downloading reports, and negotiating payment plans with clients. This is an exciting opportunity for someone who enjoys working with...


  • Salisbury, Wiltshire, United Kingdom Callen Lenz Full time

    We are seeking a highly skilled In-Service Support Specialist to join our team at Callen-Lenz. The role will involve acting as the primary interface point between the Customer and the Company for In-Service operational and support matters. Key responsibilities include: • Implementation and delivery of material and services in accordance with the contract...


  • Salisbury, Wiltshire, United Kingdom LA International Computer Consultants Ltd Full time

    About the RoleThis position offers a fantastic opportunity to work as a Reporting and Documentation Specialist at LA International Computer Consultants Ltd, based in Salisbury. The successful candidate will be responsible for developing and maintaining service catalogues for IT services.Key Responsibilities:Develop and maintain service catalogues for IT...


  • Salisbury, Wiltshire, United Kingdom MedHealth Group Full time

    Disability Services Assessment SpecialistWe are seeking a highly skilled Disability Services Assessment Specialist to join our team in delivering disability support services across Australia.This role involves conducting thorough assessments of clients with complex barriers to employment, providing counselling interventions as needed, and referring them to...


  • Salisbury, Wiltshire, United Kingdom Hortor Full time

    Job Summary:Hortor is looking for a skilled Reporting and Improvement Specialist to develop and maintain our IT service catalogue. The successful candidate will have experience in IT service management, excellent analytical skills, and strong communication abilities.Responsibilities:Maintain and enhance the IT service catalogue, ensuring accuracy and...


  • Salisbury, Wiltshire, United Kingdom Ministry of Defence (Defence Medical Services) Full time

    Job Title: Primary Care Specialist NurseAbout Us: The Ministry of Defence (Defence Medical Services) is a dynamic and inclusive organisation committed to delivering exceptional care to our patients. We are seeking an experienced and skilled Primary Care Specialist Nurse to join our team at Bulford Medical Centre.Salary: £34,345 - £43,041 per annum,...


  • Salisbury, Wiltshire, United Kingdom Get Recruited Full time

    About the OpportunityWe are seeking a skilled Financial Services Specialist to join our team in Salisbury. This exciting role involves managing client relationships and accounts, ensuring compliance with regulatory requirements.Job DescriptionManage client accounts from end-to-end, handling queries and providing exceptional service.Liaise with clients and...