IT Service Management Specialist
5 hours ago
We are seeking an experienced IT Service Management Specialist to join our team at Hortor. This role involves ensuring IT resources align with current and future demands, collaborating with stakeholders, and enhancing performance through capacity improvements.
About the Role- Taking ownership of Capacity, Availability, and Demand Management processes
- Developing and maintaining the IT service catalogue, ensuring all services are clearly described and well-organised
- Collaborating with IT service owners, business units, and other relevant stakeholders to gather requirements
The successful candidate will have a strong understanding of ITIL principles and service management best practices, as well as excellent communication skills and the ability to work collaboratively with cross-functional teams.
Key Responsibilities- Creating, updating, and managing the IT service catalogue
- Ensuring accurate and up-to-date documentation of all services
- Regularly reviewing and enhancing the service catalogue to improve its usability and relevance to users
- Providing training and support to users on how to access and utilise the service catalogue effectively
- Developing and maintaining reporting tools and metrics to assess the effectiveness and usage of the service catalogue
- Experience using service catalogue management tools and related documentation
- Strong organisational and project management skills to manage multiple priorities and deliverables
- Proficiency in IT service management tools and software
This is a fantastic opportunity for someone looking to take their career to the next level in IT Service Management. We offer a competitive salary package of £60,000 - £80,000 per annum, depending on experience, plus benefits including pension scheme, life insurance, and 25 days' annual leave.
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