IT Service Catalogue Developer
5 days ago
Hortor is seeking an experienced IT Service Catalogue Developer to join our team. This role will be responsible for developing, maintaining, and continuously improving the IT service catalogue.
Salary: £55,000 - £65,000 per annum
About Hortor
Hortor is a leading provider of innovative solutions in the IT sector. We are committed to delivering high-quality services that meet the evolving needs of our clients.
Key Responsibilities
- Develop and maintain the IT service catalogue, ensuring that all services are clearly described and well-organised.
- Collaborate with IT service owners, business units, and other relevant stakeholders to gather requirements and ensure the catalogue aligns with their needs.
- Ensure accurate and up-to-date documentation of all services, including service descriptions, SLAs, and any other related materials.
- Regularly review and enhance the service catalogue to improve its usability and relevance to users.
- Provide training and support to users, ensuring they understand how to access and utilise the service catalogue effectively.
- Develop and maintain reporting tools and metrics to assess the effectiveness and usage of the service catalogue.
Requirements
- Experience using tools for managing service catalogues and related documentation.
- Strong understanding of ITIL principles and service management best practices.
- Strong organisational and project management skills to manage multiple priorities and deliverables.
- Proficiency in IT service management tools and software.
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