Service Catalogue Management Specialist

17 hours ago


Salisbury, Wiltshire, United Kingdom eTeam Workforce Limited Full time
Job Description

About the Role:

The eTeam Workforce Limited is seeking an experienced Service Catalogue Manager to join their team in Salisbury. As a key member of the organization, you will play a critical role in managing and maintaining the service catalogue to ensure seamless delivery of services.

Responsibilities:

  • Analytical and Reporting Skills: Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to ensure compliance.
  • Reporting and Presentations: Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
  • Stakeholder Management: Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
  • Process Improvement: Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
  • Quality Assurance: Ensure that all service levels adhere as per best practices.
  • Problem Management: Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.

What You'll Need:

  • Certifications: ITIL V4 Foundation certification required, further ITIL certifications are desired.
  • Experience: Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
  • Skills: Proficiency in data analysis, ability to work collaboratively with cross-functional teams, and detail-oriented with organisational skills.

Salary and Benefits:

We offer a competitive salary package of £60,000 - £70,000 per annum, depending on experience, plus benefits including a generous pension scheme, flexible working hours, and professional development opportunities.



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