Operational Excellence Lead
3 days ago
Company Overview:
Fortus Recruitment Group Limited is a recruitment company specializing in placing professionals in the repairs and maintenance industry. We work closely with clients to understand their needs and provide tailored solutions.
Job Summary:
We are seeking an experienced Repair and Maintenance Coordinator to join our team. The successful candidate will be responsible for managing daily contract targets, analyzing performance data, and collaborating with internal stakeholders to achieve service level agreements.
Responsibilities:
- Manage daily contract targets and ensure they are met through effective planning and resource allocation.
- Analyze performance data to identify areas for improvement and implement corrective actions.
- Collaborate with internal stakeholders to achieve service level agreements and deliver excellent customer service.
- Work with team members to ensure efficient and productive service delivery, maximizing jobs booked per day within agreed limits.
Requirements:
- Proven experience in social housing repairs or a similar industry in a coordinator role.
- Excellent IT skills, including Excel and job management systems.
- Ability to identify opportunities for development and implementation of change to achieve improvements.
Key Behaviors:
- Demonstrating inclusive behaviors, respecting and embracing diversity and promoting a positive work environment.
- Communicating effectively across different channels and adapting style to meet diverse needs.
- Taking pride in being organized and delivering promises on time.
Compensation Package:
We offer a competitive salary of £35,000 - £50,000 per annum, depending on experience.
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