Planning and Delivery Coordinator
5 days ago
We are seeking an Operations Manager to join our client's team in South West London. As an Operations Manager, you will be responsible for leading the planning team, managing daily contract targets, and ensuring service level agreements are met. You will work closely with other teams to deliver excellent customer service and collaborate with team members to ensure an efficient and productive service is delivered.
Key Responsibilities:
- Manage the day-to-day planning team, setting daily contract targets, and ensuring they are met.
- Provide performance data that supports the development of contracts performance, identifying and acting on improvements.
- Ensure key performance indicator targets are known to all internal stakeholders and reviewed on a daily basis.
- Work with other teams to achieve a high standard of service to customers, ensuring the team operates to appropriate standards and delivers excellent customer service.
- Collaborate with team members, including operatives, supervisors, and subcontractors, to ensure an efficient and productive service is delivered.
Requirements:
- Experience working in social housing repairs in a similar role.
- Ability to manage a team and work with stakeholders that deliver excellent service.
- Excellent IT skills, including Excel and job management systems.
- Ability to identify the need for development and implementation of change to achieve improvements.
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