Operations Manager
5 days ago
About the Role:
Fortus Recruitment Group Limited is a leading recruitment agency specializing in placing professionals within the repairs and maintenance industry. Our client, a Housing association, is seeking an experienced Operations Manager to lead their team in South West London.
Key Responsibilities:
- Manage the day-to-day planning team, setting daily contract targets, ensuring they are met, and maintaining correction action where needed.
- Provide performance data that supports the development of contracts performance, identifying and acting on improvements.
- Ensure key performance indicator targets are known to all internal stakeholders and reviewed on a daily basis.
- Work with other teams to achieve a high standard of service to customers, ensuring the team operates to appropriate standards and delivers excellent customer service.
- Manage, monitor, and review scheduling of works in line with operational needs while ensuring service level agreements are met.
- Collaborate with team members, including operatives, supervisors, and subcontractors, to ensure an efficient and productive service is delivered.
- Support the achievement and maintenance of high levels of satisfaction with performance delivery in line with agreed procedures.
- Prepare and analyze reports on performance metrics, customer satisfaction, and service delivery.
- Maximize jobs booked per day within agreed limits.
- Attend contract meetings and proactively produce reports on a regular basis.
Requirements:
- Experience working in social housing repairs in a similar role.
- Ability to manage a team and work with stakeholders that deliver excellent service.
- Excellent IT skills, including Excel and job management systems.
- Ability to identify the need for development and implementation of change to achieve improvements.
Benefits:
- Competitive salary: £55,000 - £65,000 per annum.
- Opportunity to work with a reputable client in the social housing sector.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
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