Customer Service Lead

4 weeks ago


Bedford, Bedford, United Kingdom Osborne Appointments Full time

Job Title: Customer Service Lead

Location: Bedford

Job Type: Full-time

Salary: £28,000 - £32,000

We are seeking a highly organized and customer-focused Customer Service Lead to join our team in Bedford. As a key member of our customer service team, you will be responsible for ensuring excellent customer service and resolving customer queries in a timely and professional manner.

Key Responsibilities:

  1. Take customer enquiries and resolve issues in a timely and professional manner
  2. Work closely with internal Sales and Logistics teams to ensure customer satisfaction
  3. Update the Sales order book and ensure accurate records
  4. Link up with the USA team to ensure their orders are loaded
  5. Deal with customer queries and provide excellent customer service

Requirements:

  1. Organized with great attention to detail
  2. Customer Service Experience
  3. Proactive with good problem-solving skills
  4. Great communication skills including telephone and email

Osborne Appointments is acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.



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