Customer Service Lead
4 weeks ago
Job Title: Customer Service Lead
Location: Bedford
Job Type: Full-time
Salary: £28,000 - £32,000
We are seeking a highly organized and customer-focused Customer Service Lead to join our team in Bedford. As a key member of our customer service team, you will be responsible for ensuring excellent customer service and resolving customer queries in a timely and professional manner.
Key Responsibilities:
- Take customer enquiries and resolve issues in a timely and professional manner
- Work closely with internal Sales and Logistics teams to ensure customer satisfaction
- Update the Sales order book and ensure accurate records
- Link up with the USA team to ensure their orders are loaded
- Deal with customer queries and provide excellent customer service
Requirements:
- Organized with great attention to detail
- Customer Service Experience
- Proactive with good problem-solving skills
- Great communication skills including telephone and email
Osborne Appointments is acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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