Customer Service Manager

4 weeks ago


Bedford, Bedford, United Kingdom OA Full time

We are seeking a Customer Service Lead to join our team at OA, taking overall responsibility for customer service for our manufacturing business in Bedford.

Key benefits include:

  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Life insurance

Responsibilities:

  • Loading customer orders
  • Updating customers
  • Working with internal Sales to ensure customer satisfaction
  • Working with Logistics to ensure delivery dates are met
  • Overall responsibility for updating the Sales order book
  • Link up with the USA team to ensure their orders are loaded
  • Deal with customer queries

Requirements:

  • Organised with great attention to detail
  • Customer Service Experience
  • Proactive with good problem-solving skills
  • Great communication skills including telephone and email

We appreciate your interest in this vacancy and will consider your application in competition with others.



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