Customer Service Lead in Bedford

1 week ago


Bedford, Bedford, United Kingdom Osborne Appointments Full time

Job Overview

We are seeking an experienced Customer Service Lead to join our team in Bedford.

About the Role

This is a challenging and rewarding role that requires a strong customer service background, excellent communication skills and the ability to work effectively with internal teams.

Key Responsibilities

  • Taking customer enquiries and resolving issues promptly and efficiently
  • Loading customer orders accurately and on time
  • Updating customers on the status of their orders
  • Working closely with Sales and Logistics teams to ensure customer satisfaction
  • Maintaining accurate records and reports
  • Liaising with the USA team to ensure smooth order processing
  • Responding to customer queries and complaints in a professional manner

Requirements

  • Proven customer service experience
  • Excellent communication and problem-solving skills
  • Organised and detail-oriented with a proactive approach

Benefits

  • Company pension scheme
  • Cycle to work scheme
  • Enhanced maternity and paternity leave
  • Free parking
  • Health and wellbeing programme
  • Life insurance

Salary and Location

The salary for this position is £28,000 - £32,000 per annum, depending on experience. The role is based in Bedford.


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