Customer Service Representative

4 weeks ago


Bedford, Bedford, United Kingdom Furniture Village Full time

About the Role:

Furniture Village is seeking a skilled Customer Care Advisor to join our team. As a key member of our Customer Care Team, you will be responsible for delivering exceptional customer service, ensuring that our customers receive a seamless and personalized experience.

Key Responsibilities:

  • Handle incoming calls, emails, and Live chat, providing solutions and putting the customer in the right place.
  • Using the training and support provided, give high-quality responses on Social Media and review platforms.
  • Work some weekend days on a rota basis to cover our seven-day operation.

What We're Looking For:

A motivated and empathetic individual who can provide effective and professional communication through all channels. You will be an engaging and reassuring presence for our customers, working in a fast-paced environment with a great attitude and a hunger to learn.

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply.

About Us:

Furniture Village is a multi-award-winning family business that truly understands the value of our people. We have a culture of valuing our employees, providing a market-leading salary and benefits package, as well as opportunities to develop and grow with the business.

What You Can Expect:

  • A market-leading salary and benefits package.
  • The opportunity to develop and grow with the business.
  • Generous, industry-best staff sale discounts at Furniture Village.
  • Work for a growing, award-winning family-run business.
  • Be a valued member of the Village Family.


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