Technical Support Engineer

6 days ago


Sutton Weaver, United Kingdom John Bean Technologies Corporation Full time

Job Summary

We are seeking a highly skilled Systems Support Specialist to join our team at John Bean Technologies Corporation. As a key member of our support team, you will be responsible for providing technical support for our AutoCoding software (ACS) solutions and integrated connections of packaging line devices.

Key Responsibilities

  • Coordinate, manage, and provide technical support for ACS solutions and integrated connections of packaging line devices.
  • Provide first-class professional support to customer end-users, partners, and internal AutoCoding Systems engineers.
  • Understand customer perceptions of problems and determine actual problems through analysis of technical symptoms, facts, and associated information.
  • Liaise directly with customers, perform remote diagnosis, and collaborate with third-party vendors to resolve support issues.
  • Deploy ACS systems, utilizing AutoCoding's tools to deploy software applications to customer server environments and deploy required application stacks and associated testing.

Requirements

  • Experience working in a client-facing role supporting IT projects or systems.
  • Understanding of TCP/IP networks, including features such as Firewalls, IIS, and FTP.
  • Full-cycle software implementation experience.
  • Excellent communication skills, with the ability to adapt to technical and non-technical audiences.
  • Flexibility to travel to provide support across the UK, Europe, and potentially other areas of the world.

What We Offer

  • A highly competitive above-industry-standard basic salary.
  • Tools to do your job, including a laptop and mobile phone.
  • Company pension matched up to 8%.
  • 25 days holiday plus bank holidays.
  • Weekly payments for any out of hours work, plus an amount per call received.
  • Company social events.


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