Technical Support Systems Engineer
4 weeks ago
Systems Support Engineer
Are you a technology-oriented professional with a commitment to delivering exceptional customer service? We are looking for a Systems Support Engineer to become a vital part of our growing team.
Key Responsibilities:
- Deliver customer support through phone and remote access
- Install and configure ACS server software for clients
- Set up and commission connected devices on production lines
- Establish network communications and conduct system testing
- Escalate issues and work in tandem with relevant departments
- Educate customers on product functionality
- Maintain a structured work schedule and engage in on-call support
- Background in client-facing IT support roles
- Knowledge of TCP/IP networks and associated features
- Previous experience in software implementation
- Excellent communication skills for engaging with diverse audiences
- Willingness to travel and possess a valid passport and driving license
- Strong problem-solving abilities and logical reasoning
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