Technical Support Systems Engineer

4 weeks ago


Sutton Weaver, United Kingdom John Bean Technologies Corporation Full time
Position:
Systems Support Engineer


Are you a technology-oriented professional with a commitment to delivering exceptional customer service? We are looking for a Systems Support Engineer to become a vital part of our growing team.

In this position, you will oversee and provide technical assistance for our AutoCoding software products. You will collaborate closely with clients, partners, and internal technical teams to identify and resolve software-related challenges. Furthermore, you will participate in the deployment of our software solutions and offer training to end-users.

Key Responsibilities:

  • Deliver customer support through phone and remote access
  • Install and configure ACS server software for clients
  • Set up and commission connected devices on production lines
  • Establish network communications and conduct system testing
  • Escalate issues and work in tandem with relevant departments
  • Educate customers on product functionality
  • Maintain a structured work schedule and engage in on-call support
Qualifications:

  • Background in client-facing IT support roles
  • Knowledge of TCP/IP networks and associated features
  • Previous experience in software implementation
  • Excellent communication skills for engaging with diverse audiences
  • Willingness to travel and possess a valid passport and driving license
  • Strong problem-solving abilities and logical reasoning
If you believe this role aligns with your skills and aspirations, we encourage you to consider joining our dynamic team.

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