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IT Systems Support Technician

2 months ago

Sutton Weaver, United Kingdom John Bean Technologies Corporation Full time
Position:
Systems Support Engineer


Are you a technology-oriented professional with a commitment to delivering exceptional client assistance? We are looking for a Systems Support Engineer to become a vital part of our growing team at John Bean Technologies Corporation.

In this position, you will oversee and deliver technical assistance for our AutoCoding software solutions. Your role will involve close collaboration with clients, partners, and internal engineering teams to identify and resolve technical challenges. Furthermore, you will participate in the deployment of our software applications and facilitate training sessions for end-users.

Key Responsibilities:

  • Deliver customer support through phone and remote access channels
  • Install and configure ACS server software for clients
  • Set up and commission connected devices on packaging lines
  • Establish network communications and conduct system testing
  • Escalate issues and work alongside relevant departments
  • Educate clients on product functionality
  • Maintain a structured work schedule and engage in on-call support
Qualifications:

  • Proven experience in client-facing IT support roles
  • Knowledge of TCP/IP networks and associated features
  • Previous experience in software implementation
  • Excellent communication skills for engaging with diverse audiences
  • Willingness to travel and possess a valid UK passport and driving license
  • Strong problem-solving abilities and logical reasoning
If you believe this role aligns with your skills and interests, we encourage you to consider joining our dynamic team.