Technical Support Specialist

1 week ago

Sutton Weaver, United Kingdom John Bean Technologies Corporation Full time

Job Summary


We are seeking a skilled Technical Support Specialist to join our team at John Bean Technologies Corporation. As a key member of our support team, you will be responsible for providing first-class technical support to our customers, partners, and internal teams.



Key Responsibilities

  • Provide technical support to customers via phone, email, and remote access
  • Deploy our software applications to customer server environments
  • Install, configure, and commission connected devices to meet customer specifications
  • Establish network communications to all line devices and associated systems
  • Identify and escalate issues to relevant departments when necessary
  • Support our Engineering team remotely with expertise in the latest software releases
  • Provide customer training on our products


Requirements

  • Experience working in a client-facing role supporting IT projects or systems
  • Understanding of TCP/IP networks, including features such as Firewalls, IIS, and FTP
  • Full cycle software implementation experience
  • Excellent communication skills, with the ability to adapt to different technical levels and languages
  • Flexibility to travel to provide support across the UK, Europe, and potentially other areas of the world
  • Problem-solving skills and the ability to work in a logical way


What We Offer

  • A highly competitive above industry standard basic salary
  • Tools to do your job, including a laptop and mobile phone
  • Company pension matched up to 8%
  • 25 days holiday plus bank holidays
  • Weekly payments for any out of hours work, plus an amount per call received
  • Company social events


Why work at John Bean Technologies Corporation?


We are a leading provider of AutoCoding software solutions, and we are looking for talented individuals to join our team. If you have a passion for technology and a desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.

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