Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at John Bean Technologies Corporation. As a key member of our support team, you will be responsible for providing first-class technical support to our customers, partners, and internal teams.
Key Responsibilities
- Provide technical support to customers via phone, email, and remote access
- Deploy our software applications to customer server environments
- Install, configure, and commission connected devices to meet customer specifications
- Establish network communications to all line devices and associated systems
- Identify and escalate issues to relevant departments when necessary
- Support our Engineering team remotely with expertise in the latest software releases
- Provide customer training on our products
Requirements
- Experience working in a client-facing role supporting IT projects or systems
- Understanding of TCP/IP networks, including features such as Firewalls, IIS, and FTP
- Full cycle software implementation experience
- Excellent communication skills, with the ability to adapt to different technical levels and languages
- Flexibility to travel to provide support across the UK, Europe, and potentially other areas of the world
- Problem-solving skills and the ability to work in a logical way
What We Offer
- A highly competitive above industry standard basic salary
- Tools to do your job, including a laptop and mobile phone
- Company pension matched up to 8%
- 25 days holiday plus bank holidays
- Weekly payments for any out of hours work, plus an amount per call received
- Company social events
Why work at John Bean Technologies Corporation?
We are a leading provider of AutoCoding software solutions, and we are looking for talented individuals to join our team. If you have a passion for technology and a desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.
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