Technical Support Specialist
4 days ago
We are seeking a skilled Systems Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers, partners, and internal teams.
Duties and Responsibilities- Provide first-class technical support to customers, partners, and internal teams.
- Coordinate and manage technical support for our AutoCoding software solutions.
- Deploy our systems, including the full use of AutoCoding's tools to deploy software applications.
- Travel to customer sites (approximately 10% of the time) to resolve issues.
- Install, set up, and configure connected devices to meet customer specifications.
- Establish network communications and perform system testing.
- Identify and escalate issues to relevant departments.
- Support our Engineering team with expertise in the latest software releases.
- Provide customer training on our products.
- Experience working in a client-facing role, supporting IT projects or systems.
- Understanding of TCP/IP networks.
- Full-cycle software implementation experience.
- Excellent communication skills.
- Flexibility to travel (approximately 10% of the time) to provide support across the UK, Europe, and potentially other areas of the world.
- A highly competitive salary.
- Tools to do your job, including a laptop and mobile phone.
- Company pension matching.
- 25 days holiday plus bank holidays.
- Weekly payments for out-of-hours work.
- Company social events.
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