Technical Support Specialist

4 days ago


Sutton Weaver, United Kingdom John Bean Technologies Corporation Full time
About the Role

We are seeking a skilled Systems Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers, partners, and internal teams.

Duties and Responsibilities
  • Provide first-class technical support to customers, partners, and internal teams.
  • Coordinate and manage technical support for our AutoCoding software solutions.
  • Deploy our systems, including the full use of AutoCoding's tools to deploy software applications.
  • Travel to customer sites (approximately 10% of the time) to resolve issues.
  • Install, set up, and configure connected devices to meet customer specifications.
  • Establish network communications and perform system testing.
  • Identify and escalate issues to relevant departments.
  • Support our Engineering team with expertise in the latest software releases.
  • Provide customer training on our products.
Requirements
  • Experience working in a client-facing role, supporting IT projects or systems.
  • Understanding of TCP/IP networks.
  • Full-cycle software implementation experience.
  • Excellent communication skills.
  • Flexibility to travel (approximately 10% of the time) to provide support across the UK, Europe, and potentially other areas of the world.
What We Offer
  • A highly competitive salary.
  • Tools to do your job, including a laptop and mobile phone.
  • Company pension matching.
  • 25 days holiday plus bank holidays.
  • Weekly payments for out-of-hours work.
  • Company social events.


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