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Technical Support Specialist
2 months ago
Overview
We are seeking a highly skilled Technical Support Specialist to join our team at John Bean Technologies Corporation. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, partners, and internal teams.
Key Responsibilities
- Provide technical support via phone, email, and remote access to resolve customer issues in a timely and professional manner.
- Collaborate with customers, partners, and internal teams to understand and resolve technical issues.
- Deploy and configure our software applications on customer servers and test environments.
- Travel to customer sites (approximately 10% of the time) to provide on-site support and training.
- Install, configure, and commission connected devices to meet customer specifications.
- Establish network communications and perform system testing as part of the commissioning process.
- Identify and escalate issues to relevant departments when necessary.
- Support our Engineering team remotely with expertise in the latest software releases.
- Provide customer training on our products, both in our training center and on-site.
Requirements
- Experience working in a client-facing role supporting IT projects or systems.
- Understanding of TCP/IP networks, including features such as Firewalls, IIS, and FTP.
- Full-cycle software implementation experience.
- Excellent communication skills, with the ability to adapt to technical and non-technical audiences.
- Flexibility to travel to provide support across the UK, Europe, and potentially other areas of the world.
- Problem-solving skills and the ability to work in a logical and methodical way.
What We Offer
- A highly competitive salary and benefits package.
- Tools and equipment to perform the job, including a laptop and mobile phone.
- A company pension scheme with employer matching up to 8%.
- 25 days holiday plus bank holidays.
- Weekly payments for out-of-hours work and a call-out allowance.
- Company social events and a fun, dynamic work environment.
