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Machine Control Technical Support Specialist
2 months ago
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland.
We are seeking a highly skilled Machine Control Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing technical assistance to customers on the operation and maintenance of our GPS machine control products.
Key Responsibilities:- Provide timely and efficient technical support to customers and end-users.
- Diagnose and resolve technical issues related to hardware, software, and systems failures.
- Develop a thorough understanding of our products and services.
- Work closely with our sales team to promote support and repair services to clients.
- Install and configure our products, working alongside our GPS service engineers.
- Instruct customers on the operation and maintenance of our products.
- Ensure all documentation is provided to customers.
- Handle technical support cases, including CAD model queries.
- Support internal sales and customers with product demonstrations.
- Train on the operation and usage of Leica Machine Control and Trimble TPS & GPS Solutions.
- Two-plus years of technical experience in land survey, civil engineering, or a related field.
- Strong communication and problem-solving skills.
- Ability to understand customer knowledge levels and modify communication accordingly.
- Experience with machine control products, preferably Trimble, Leica, or Topcon.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Strong CAD technical skills.
- Competitive salary and benefits package.
- Generous leave and personal leave policy.
- Professional development opportunities.
- Employee assistance program.
- Flexible work arrangements.
- A safe and eco-friendly working environment.
