IT Infrastructure Specialist
7 days ago
Job Summary
We are seeking a highly skilled Systems Support Specialist to join our team at John Bean Technologies Corporation. As a key member of our support team, you will be responsible for providing technical support for our AutoCoding software (ACS) solutions and integrated connections of packaging line devices.
Key Responsibilities
- Co-ordinate, manage and provide technical support for our AutoCoding software (ACS) solutions and integrated connections of packaging line devices.
- Provide first-class professional support to our customer end-users, partners and internal AutoCoding Systems engineers.
- Understand the customer's perception of a problem and determine the actual problem by analyzing technical symptoms, facts and associated information.
- Liaise directly with our customer, perform remote diagnosis and, at times, third-party liaison to reach a successful support resolution and outcome.
- Deploy our systems, which involves the full use of AutoCoding's tools to deploy our software applications to the customer's server environment and the deployment of the required application stack and associated testing.
Requirements
- Experience working in a client-facing role supporting IT projects or systems.
- Understanding of TCP/IP networks, including features such as Firewalls, IIS, and FTP.
- Full-cycle software implementation experience.
- End-user interaction skills, with the ability to clearly communicate technical information to non-technical individuals.
- Flexibility to travel to provide support across the UK, Europe, and potentially other areas of the world.
- Problem-solving skills and the ability to work in a logical way.
What We Offer
- A highly competitive above-industry-standard basic salary.
- Tools to do your job, including a laptop and mobile phone.
- Company pension matched up to 8%.
- 25 days holiday plus bank holidays.
- Weekly payments for any out of hours work, plus an amount per call received.
- Company social events.
Language
English (en-US)
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