Front Office Receptionist
2 weeks ago
At RBH Hospitality Management, we're seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at the AC Hotel Glasgow. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:
- Welcome and greet guests, responding to their queries and requests in a professional and courteous manner.
- Manage guest issues and requests, escalating to the Front of House Manager as needed.
- Answer phone calls and respond to prospective customers and guests, providing accurate information and resolving inquiries.
- Complete administrative tasks, including preparing room bills and taking payment.
- Provide concierge services, including signposting guests to our Restaurant and Bar.
Requirements:
- Excellent communication and interpersonal skills.
- Flexibility and ability to work in a fast-paced environment.
- Experience in hotel reception or working with the general public is preferred.
What We Offer:
- A competitive salary and benefits package.
- Discounted hotel room rates for you and your friends and family with Marriott Bonvoy.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Discounted Gym Membership.
- Discounts for Supermarkets, High Street Retailers, and Cinema Tickets.
- Team Social Events.
- Employee Assistance Programme and access to counselling support.
- Future opportunities to develop within RBH Hospitality Management.
We're an equal opportunities employer and welcome applications from diverse candidates. If you require reasonable adjustments during our process, please contact careers@rbhmanagement.com.
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