Front Office Administrator
2 weeks ago
Main Responsibilities
• Provide a warm and efficient welcome to all colleagues and visitors.
• Manage the visitor registration process and streamline the check-in procedures to enhance the overall visitor experience.
• Notify the host and direct visitors to the appropriate person.
• Answer, screen and forward incoming phone calls and provide accurate information in person and via phone/email relating to the office environment to stakeholders.
• Ensure the reception area is tidy and presentable.
• Support meeting room bookings, set up meeting rooms and provide technology support.
• Assist with the post room function and cover as needed.
• Proactively engage with service level monitoring and suggest improvements to the office environment.
• Take ownership of administrative duties, including catering bookings and front of house calendars.
• Liaise with IT and maintenance departments to solve issues.
• Order front office supplies and maintain inventory.
• Assist with other reasonable requests and perform clerical receptionist duties.
Requirements
• Previous experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to interact with individuals at all levels.
• Ability to multitask and prioritise tasks effectively.
• Proficiency in Microsoft Office suite.
• Ability to maintain confidentiality and handle sensitive information.
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