Front Office Receptionist
3 weeks ago
We are seeking a highly motivated and enthusiastic Front Office Receptionist to join our team at AC by Marriott Glasgow. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Welcome and greet guests, responding to their queries and requests in a professional and courteous manner.
- Manage guest room assignments, check-ins, and check-outs, ensuring accuracy and efficiency.
- Process payments, handle guest complaints, and resolve issues in a timely and effective manner.
- Provide information and assistance to guests regarding hotel facilities, services, and local attractions.
- Collaborate with the front office team to maintain a high level of service quality and guest satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Previous experience in a hotel reception or customer service role, preferably in a similar environment.
- A competitive hourly rate of £11.77, plus great company perks.
- A comprehensive benefits package, including discounted hotel room rates, service charges, and flexible working arrangements.
- Opportunities for career development and progression within the company.
We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Glasgow, Glasgow City, United Kingdom RBH Hospitality Management Full time{"title": "Front Office Receptionist", "description": "Role OverviewAs a Front Office Receptionist at RBH Hospitality Management, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve managing the front desk, handling guest inquiries, and ensuring seamless check-in and check-out processes.Key...
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Glasgow, Glasgow City, United Kingdom RBH Hospitality Management Full time{"title": "Front Office Receptionist", "description": "Role OverviewAs a Front Office Receptionist at RBH Hospitality Management, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve managing the front desk, handling guest inquiries, and ensuring seamless check-in and check-out processes.Key...
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