Front Office Receptionist

3 weeks ago


Glasgow, Glasgow City, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and enthusiastic Front Office Receptionist to join our team at AC by Marriott Glasgow. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Welcome and greet guests, responding to their queries and requests in a professional and courteous manner.
  • Manage guest room assignments, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Process payments, handle guest complaints, and resolve issues in a timely and effective manner.
  • Provide information and assistance to guests regarding hotel facilities, services, and local attractions.
  • Collaborate with the front office team to maintain a high level of service quality and guest satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Previous experience in a hotel reception or customer service role, preferably in a similar environment.
What We Offer
  • A competitive hourly rate of £11.77, plus great company perks.
  • A comprehensive benefits package, including discounted hotel room rates, service charges, and flexible working arrangements.
  • Opportunities for career development and progression within the company.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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