Current jobs related to Customer Experience Manager - London, Greater London - London Business School

  • Class 2 Driver Position

    3 weeks ago

    London, Greater London, United Kingdom Manager with experience Full time

    Job Title: Class 2 Driver PositionWe are a reputable Food Wholesale Distribution Company that delivers mainly in North London. As a Class 2 Driver, you will be required to safely deliver food products to our regular customers, representing the company with a professional approach. This role requires applicants to have a Category C driving license, up-to-date...

  • Senior Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Ted Experience Full time

    About This RoleTed Experience is seeking a highly skilled Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for overseeing the technology used at the heart of our business and working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels.Key...

  • Expert ServiceNow Customer Experience Architect

    3 days ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Unlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Dream Travel Experience Designer

    4 days ago

    London, Greater London, United Kingdom Intrepid Experience Full time

    At Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom 3Search Full time

    Job Title: Customer Experience ManagerJob Summary:We are seeking a Customer Experience Manager to join our team at 3Search. As a key member of our customer experience team, you will be responsible for designing, implementing, and managing customer experience projects that drive satisfaction and retention.Key Responsibilities:Develop and manage detailed...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom Get Recruited Ltd Full time

    Customer Experience ManagerGet Recruited Ltd is seeking a Customer Experience Manager to join their team. As a key member of the Customer Experience team, you will be responsible for managing project mobilisation, purchaser communications, completions, handovers, and home demonstrations, as well as snag and defect management.The ideal candidate will have...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Customer Experience ManagerAs a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for delivering exceptional customer experiences across our stores. Your key focus will be on operational in-store management, ensuring that your area is running smoothly and efficiently. You will work closely with the Lead Customer Experience...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom 3Search Full time £45,000 - £60,000

    Customer Experience ManagerAt 3Search, we're seeking a talented Customer Experience Manager to join our team. As a key member of our organization, you'll play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention.Key Responsibilities:Develop and manage detailed customer journey maps for all...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom INEOS Full time

    Job Summary:We are seeking a highly skilled Customer Experience Manager to lead our Global CRM Programme. The successful candidate will be responsible for managing the daily operations of the programme, creating and implementing customer communications strategies, and working closely with the CX Marketing Manager to define and map the customer journey.Key...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom 3Search Full time

    Job Title: Customer Experience ManagerJob Summary:We are seeking a highly skilled Customer Experience Manager to join our team at 3Search. As a key member of our organization, you will be responsible for designing, implementing, and managing customer experience projects that drive satisfaction and retention.Key Responsibilities:Develop and manage detailed...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Quality Customer Care ManagerPendragon GroupJob Summary:We are seeking a highly skilled Quality Customer Care Manager to join our team at Pendragon Group. As a Quality Customer Care Manager, you will play a key role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Manage and resolve customer complaints in a timely...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Customer Experience ManagerAt Rendall & Rittner, we're seeking a skilled Customer Experience Manager to join our team. As a key member of our Property Teams, you'll be responsible for training, mentoring, and managing a new team to deliver exceptional customer service.Key Responsibilities:Communicate effectively with customers and Customer Service Advisors...

  • Customer Experience Manager

    2 weeks ago

    London, Greater London, United Kingdom 3Search Full time

    Fintech Career OpportunityWe are working in partnership with a pioneering consumer FinTech brand to find a customer-focused Senior Customer Lifecycle Manager.This role is ideal for a commercially-minded professional looking to join a successful business where you will be given plenty of autonomy.The Senior Customer Lifecycle Manager will:Work...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Redefined Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Redefined Ltd. As a key member of our commercial team, you will be responsible for delivering exceptional customer experiences across our managed accounts channel.Key ResponsibilitiesDevelop and execute customer-centric brand plans to drive business growth and...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom London Business School Full time

    Customer Experience ManagerLondon Business School is seeking a Customer Experience Manager to join its Estates and Campus Services department. The successful candidate will be responsible for delivering a world-class experience to stakeholders, ensuring consistent service standards, and providing information to customers about the campus and its...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom easyJet Airline Company PLC Full time

    Job Title: Customer Experience ManagerAt easyJet holidays, we're looking for a seasoned Customer Experience Manager to join our team. As a key member of our Customer & Operations Team, you'll be responsible for delivering exceptional customer experiences across our social media and post-travel customer service channels.Key Responsibilities:Lead a team of...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our CX team, you will be responsible for ensuring the delivery of exceptional customer experiences through strategic outbound communication and process optimization.Key Responsibilities:Develop and implement customer experience strategies to drive...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom INEOS Automotive Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at INEOS Automotive. As a key member of our marketing team, you will be responsible for delivering the CX Marketing Communications strategy throughout the entire customer journey.Key ResponsibilitiesManage the INEOS Automotive Global CRM programme to support the...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management structure, you'll play a vital role in delivering exceptional customer experiences across our stores.Your Key ResponsibilitiesSupport the Lead Customer Experience Manager in driving improved customer and retail outcomes in...

Customer Experience Manager

1 month ago

London, Greater London, United Kingdom London Business School Full time
Job Description

We are seeking a highly skilled Customer Experience Manager to join our team at London Business School. As a key member of our Estates and Campus Services department, you will be responsible for delivering a world-class experience to our customers and stakeholders.

Key Responsibilities:

  • Prioritize events and activities on campus using the Operations Diary
  • Deliver information sessions and presentations to the School Community
  • Meet and greet customers upon arrival at LBS
  • Be highly visible on campus and actively seek feedback
  • Provide information to customers and be knowledgeable about the campus and its facilities
  • Liaise with relevant service departments
  • Respond to customer questions and maintain clear and concise communications

Requirements:

  • Positive experience of working in a customer-services orientated environment
  • Understanding of quality, service, and experience required at a leading Global Business School
  • Ability to identify and implement interventions to maintain high standards
  • Experience in a high-profile customer-facing role
  • Strong customer service experience
  • Excellent communication skills
  • Ability to engage with diverse customers and stakeholders
  • Acute attention to detail
  • Ability to think strategically and make decisions quickly

What We Offer:

  • Generous annual leave of 27 days plus extra between Christmas and New Year
  • Generous pension package
  • Free onsite gym and swimming pool
  • Amazing range of professional development opportunities
  • Enhanced cycle to work scheme
  • Wellbeing offering to support physical, mental, and financial health

Our Commitment to Inclusion and Belonging:

We are a globally reaching institution committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education, and society at large. We want everyone who joins LBS to feel respected, welcomed, and heard.