Customer Experience Manager

3 weeks ago


London, Greater London, United Kingdom Pendragon Group Full time

Quality Customer Care Manager

Pendragon Group

Job Summary:

We are seeking a highly skilled Quality Customer Care Manager to join our team at Pendragon Group. As a Quality Customer Care Manager, you will play a key role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Manage and resolve customer complaints in a timely and professional manner
  • Proactively seek customer feedback to identify areas for improvement
  • Streamline complaint resolution processes to optimize efficiency
  • Develop and implement strategies to improve customer satisfaction
  • Collaborate with cross-functional teams to achieve shared objectives

Requirements:

  • Experience in managing customer complaints in a premium automotive/retail environment
  • Excellent interpersonal skills with the ability to build trust and rapport with customers
  • Ability to work collaboratively in a fast-paced environment
  • Confidence in providing fair and transparent advice to customers
  • Passion for the automotive industry and commitment to delivering exceptional customer experiences

About Pendragon Group:

Pendragon Group is a leading automotive retailer with a passion for delivering exceptional customer experiences. We are committed to empowering our teams to bring out the best in themselves and others, and to driving positive outcomes for our customers.

Join Our Team:

We are looking for talented individuals who share our passion for delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.



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