Customer Experience Manager

4 weeks ago

London, Greater London, United Kingdom 3Search Full time

{"h1": "Customer Experience Manager", "p": "We are seeking a dynamic and motivated Customer Experience Manager to join our vibrant team at 3Search. As a key member of our team, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention.

Your primary responsibility will be to develop and manage detailed customer journey maps for all brands, markets, and channels by using data and customer feedback to conduct qualitative and quantitative analysis.

You will have the opportunity to shape the customer experience strategy in alignment with our company's ambitious growth objectives.

Key Responsibilities:

* Develop and manage customer journey maps for all brands, markets, and channels
* Conduct qualitative and quantitative analysis using data and customer feedback
* Shape the customer experience strategy in alignment with company objectives
* Collaborate with cross-functional teams to drive customer experience initiatives

Requirements:

* Proven experience in customer experience or product management
* Strong analytical skills with proficiency in data visualization platforms
* Expertise in managing end-to-end customer journeys and UX/UI
* Experience with customer experience management and listening tools
* Strong project management skills in a fast-paced environment

What We Offer:

* Competitive salary within a growing and respected industry leader
* Opportunity to work on high-impact projects that directly affect customer satisfaction
* Flexible working hours with the option for remote work
* Professional development opportunities within a rapidly expanding company

If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application.

We look forward to hearing from you"}

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