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Customer Experience Specialist

2 months ago


Norwich, Norfolk, United Kingdom Hollywood Bowl Group Full time
About the Role

We're seeking a highly motivated and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a key member of our centre team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities
  • Provide outstanding customer service, ensuring a warm and welcoming experience for all guests
  • Work collaboratively with colleagues to maintain a clean and safe environment, adhering to health and safety standards
  • Assist with food and beverage service, including taking orders and serving customers
  • Participate in centre events and activities, promoting a fun and engaging atmosphere
  • Contribute to the overall success of the centre, supporting colleagues and management as needed
What We Offer
  • A competitive hourly rate, with opportunities for overtime and bonuses
  • Access to apprenticeship programmes and in-house management training, supporting career development and growth
  • A range of benefits, including pension scheme, additional holiday days, and free game vouchers
  • Ongoing training and development, ensuring you have the skills and knowledge to excel in your role
  • A fun and dynamic work environment, with opportunities to work with a diverse and talented team
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests
  • High energy and a positive attitude, with a passion for delivering exceptional customer service
  • Flexibility and adaptability, with the ability to work a variety of shifts, including evenings and weekends
  • Basic literacy and numeracy skills, with the ability to follow instructions and complete tasks accurately
About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, operating 72 centres across the UK and 12 centres in Canada. We're passionate about creating memorable experiences for our guests, and we're committed to providing a fun and supportive work environment for our team members.