Client Success Manager

3 weeks ago

London, Greater London, United Kingdom NTT DATA Full time
{"Job Summary:
Achieve client retention and financial targets by ensuring customer success outcomes through managing relationships and promoting the NDBS portfolio of software solutions and services to existing accounts.

Key Responsibilities:

  • Ensure customer satisfaction and successful outcomes from deployment of NDBS portfolio of software and services.
  • Ensure retention of client annuity-based contracts.
  • Deliver profitable incremental sales on a regular basis.
  • Provide first-rate account development, broadening contacts and consumption of NDBS' solutions.
  • Develop and maintain a high level of understanding of NBBS' proposition and be able to present these in context to the client's requirement.
  • Develop business opportunities within client base.
  • Conduct regular client meetings.
  • Create account plans for larger clients.
  • Conduct requirements and discovery meetings with clients and brief pre-sales team to deliver insightful and meaningful demonstrations.
  • Demonstrate and present solution propositions to clients and decision-making teams.
  • Map solution capabilities to business requirements through a professional and ethical business approach.
  • Provide quotes, completing RFI/ITT/RFP and co-ordinated bids as required.
  • Sell the SAP/Infor solutions and other add on products as agreed with the Sales Director.
  • Engage constructively with the marketing department to develop campaign plans to generate new business opportunities.
  • Keep our CRM system up to date with all details of prospects, customers, contacts, sales activity and customer feedback.
  • Keep diary system up to date with all activities in or out of the office.
  • Produce realistic/accurate sales forecasts as required.
  • Follow up all sales opportunities within the agreed target times and update the CRM system in a timely manner accordingly.
  • Attend marketing events such as seminars, exhibitions, user meetings etc to help look after attendees or help with on stand activities.
  • Attend and contribute constructively to sales meetings.
  • Engage with clients to ensure Contract renewals.
  • Engage with clients to assist with debt recovery.
  • Produce high quality, technically and commercially sound quotations / proposals, adhering to company procedures and standards.
  • Manage the sales process from initial opportunity through to the securing of the client purchase order, completing all commercial and contractual documentation and monitor the implementation to ensure successful service delivery.
  • As reasonably requested by the project manager engage with the client during the implementation to ensure that sufficient services are sold, or additional services sold if needed.
  • As reasonably requested by the support manager engage with the client to assist in any problem resolution.
  • At all times respond to a client's requests in a courteous and timely manner.
  • To carry out additional duties as may occur from time to time as instructed and agreed by the Sales Director.
  • Represent NDBS in a professional and positive manner at all times.
  • Bring to the attention of the Sales Manager/Director any suggestions, ideas or information that will improve NDBS' performance and / or benefit its clients.


Requirements:

  • Previous experience in Business Solutions such as ERP, FMS, CRM or EPM would be desirable.
  • Ability to demonstrate business benefit of a technical solution.
  • Understanding of financial, ERP and business management solutions would be desirable.
  • Demonstrable in-depth understanding of sales processes and selling/support strategies.
  • Desire to succeed and win.
  • Proven track record in sales.
  • Articulate in speech and conversation.
  • Persuasive, persistent yet friendly and personable.
  • Dynamic, confident self-starter.
  • Desire to be part of a winning team.


Benefits:

  • Home-Based Contract: Enjoy the flexibility of a home-based contract with occasional travel to NTT Data Business Solutions offices and client sites, allowing you to manage your work environment effectively.
  • Generous Holiday Allowance: Benefit from 25 days of paid holiday annually, providing ample time for relaxation and rejuvenation.
  • \"Free Fridays\" Initiative: Experience the unique perk of \"Free Fridays\", granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge.
  • Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
  • Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
  • Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
  • Health and Well-being: Prioritize your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favourable rates available for family members at the L3 level and above.
  • Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
  • Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
  • Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

"}

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