Customer Experience Expert

3 weeks ago

London, Greater London, United Kingdom Aimbridge Hospitality Full time

**Aimbridge Hospitality EMEA: A Global Leader in Hospitality**

We are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. Our expertise spans working with top brands like Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

**Why Join Us?**

As part of our team, you will enjoy a suite of benefits that include:

  • **Hotel Discounts**: Enjoy staff rates and up to 50% discount on food & beverage and spa across our entire portfolio.
  • **Wagestream**: Stream up to 40% of your pay as you earn it, and set automatic savings for financial wellbeing.
  • **24/7 Employee Assistance Programme**: Access support at any time, ensuring your personal and professional life is balanced.
  • **Career and Lifestyle Breaks**: Take time off for key life events, allowing you to recharge and come back refreshed.
  • **28 Days Holidays (pro rata)**: Enjoy bank holidays included, along with paid breaks and flexible working opportunities.
  • **Starting Salary Above National Minimum Wage**: Kickstart your career with a competitive salary.

**Job Description:**

You will be supporting our hotel pricing strategy, ensuring maximum revenue, market share, and successful conversion of reservation enquiries into bookings. Collaborate closely with local corporate bookers to maximize revenue through sales opportunities.

Based in the Holiday Inn Express London Excel, you will be part of a dynamic team who values work-life balance. As a Reservations Agent, you will play a crucial role in delivering exceptional guest experiences, living through our brand standards.

**What We Need From You:**

To succeed in this role, you must be passionate about providing an outstanding guest experience, adhering to our brand standards. Ensure you possess basic numeracy and literacy skills, willingness to learn computer technology, and sales techniques. A background in sales, groups and reservations, or GDS systems is desirable.

You should be collaborative, result-driven, and able to think ahead, anticipating customer and market needs. Apply up-selling and suggestive selling techniques to sell Aimbridge and IHG Hotels group products and services effectively.

Aimbridge believes personality is key, so we're looking for someone with bags of personality and a real flair for hospitality. The estimated salary for this position is around £25,000 per annum, depending on experience and location.

  • Expert ServiceNow Customer Experience Architect

    7 days ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Unlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...

  • Customer Experience Experts

    5 days ago

    London, Greater London, United Kingdom Cineworld Cinemas Ltd Full time

    Cineworld Cinemas Ltd is seeking a skilled Customer Experience Expert to join their team. As a Customer Experience Expert, you will be responsible for delivering an exceptional standard of customer service in various areas of the cinema, including ticket sales, food and beverage services, and ensuring a safe and clean environment for customers.The ideal...

  • Customer Experience Expert

    1 week ago

    London, Greater London, United Kingdom Duettocloud Full time

    About the RoleWe are seeking a Customer Experience Expert to join our team at Duettocloud. As a Customer Experience Expert, you will be responsible for delivering exceptional customer experiences by providing timely and knowledgeable support to our clients.**Key Responsibilities:**Triage and manage incoming cases, ensuring that all necessary information is...

  • Customer Experience Expert

    3 days ago

    London, Greater London, United Kingdom Rituals Full time

    About the RoleWe are looking for a Customer Experience Expert to join our team as a Festive Rituals Advisor. As a key member of our store team, you will be responsible for delivering an exceptional customer experience that meets and exceeds our customers' expectations.Your primary objectives will be to engage directly with customers, understand their needs,...

  • Expert Rust Developer

    4 weeks ago

    London, Greater London, United Kingdom Expert Employment Full time

    Expert Backend Engineer, Rust SpecialistA global IT company, Expert Employment, is seeking a Senior Rust Engineer with diverse clients across various sectors, including financial and e-commerce.The ideal candidate will be instrumental in building scalable and concurrent heavy applications as per clients' demands.Candidate Requirements:Bachelor's degree in...

  • Sales Assistant

    4 weeks ago

    London, Greater London, United Kingdom Mulberry England Full time

    About the RoleExperience Expert - Sales AssistantMulberry is a global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. We are seeking a talented and ambitious individual to join our team as an Experience Expert - Sales Assistant.Key ResponsibilitiesCreate a welcoming and fun environment for customers and team...

  • Business Analyst

    4 weeks ago

    London, Greater London, United Kingdom Clermont Hotel Group Central Support Office Full time

    Key Responsibilities:As a Business Analyst - Customer Experience Expert, you will be responsible for analyzing customer data to identify areas for improvement. You will work closely with cross-functional teams to develop and implement solutions that enhance the customer experience.Key Skills:Excellent analytical and problem-solving skillsStrong communication...

  • Product Development Expert

    7 days ago

    London, Greater London, United Kingdom Internetwork Expert Full time

    At Internetwork Expert, we are seeking a highly skilled and experienced Product Development Expert to join our team. This is a fantastic opportunity for a garment technologist to leverage their expertise in creating high-quality, responsibly sourced, and affordably priced products tailored for pregnant women and mothers.About the RoleWe are looking for an...

  • Senior Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Ted Experience Full time

    About This RoleTed Experience is seeking a highly skilled Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for overseeing the technology used at the heart of our business and working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels.Key...

  • Access Control Systems Expert

    1 week ago

    London, Greater London, United Kingdom Expert Employment Full time

    We are looking for an experienced Access Control Systems Expert to join our team at Expert Employment. As a key member of our installations team, you will be responsible for installing and maintaining Access Control Systems, CCTV cameras, and Intruder Detection systems in various settings.Key SkillsExcellent knowledge of Access Control Systems, CCTV cameras,...

  • Propellant Handling Expert

    6 days ago

    London, Greater London, United Kingdom Expert Employment Full time

    ResponsibilitiesAs a Propellant Handling Expert, you will handle propellants, sample, conduct analysis, and perform system checks. You will also maintain and operate mechanical and steam vacuum systems, collate and review test data for reporting and analysis, and utilize electrical and electronic measurement and testing equipment.This is a unique opportunity...

  • Customer Experience Expert

    4 weeks ago

    London, Greater London, United Kingdom Zapp Full time

    About the RoleWe are looking for a motivated and customer-focused individual to join our team as a Customer Experience Specialist. As the face of Zapp, you will be responsible for providing exceptional customer service and ensuring a best-in-class experience for our customers.Main ResponsibilitiesEngage with customers via phone, email, and chat to resolve...

  • Automotive Digital Solutions Expert

    7 days ago

    London, Greater London, United Kingdom Internetwork Expert Full time

    Welcome to this exciting opportunity with Internetwork Expert as a Automotive Digital Solutions Expert! About the RoleThis is a dynamic role that requires delivering complex solutions for our automotive clients. As a seasoned professional, you will bring your expertise in architectural frameworks, service-oriented architecture, and integration to drive...

  • ServiceNow Technical Expert

    1 month ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job DescriptionDirect Applicants OnlyKonversational, a boutique consultancy, is seeking a seasoned ServiceNow Technical Expert to lead the technical implementation of ServiceNow solutions for our clients. As a key member of our team, you will be responsible for designing and implementing best practice solutions using ServiceNow to meet technical requirements...

  • Customer Experience Expert

    7 days ago

    London, Greater London, United Kingdom E Next Full time

    Job DescriptionWe are looking for a talented Energy Specialist to join our team. In this role, you will be responsible for providing exceptional customer service over the phone and via email, as well as supporting customers with everything from billing to meter exchanges.You will also be responsible for handling complex challenges with empathy and finding...

  • Style Advisor

    1 month ago

    London, Greater London, United Kingdom The Foschini Group TFG London Full time

    About the RoleWe are seeking a highly motivated and customer-focused Style Advisor to join our team. As a Style Advisor, you will be responsible for delivering an exceptional customer experience, providing personalized styling advice, and promoting our premium products.Key ResponsibilitiesActively engage with customers, providing consultative sales advice...

  • Customer Experience Expert

    2 days ago

    London, Greater London, United Kingdom Big Yellow Group plc Full time

    Job Overview:Big Yellow Group plc is seeking a highly motivated and experienced Retail Store Manager to lead our store in New Cross, London. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store environment.Key Responsibilities:Develop and implement sales-driven...

  • Sales Growth and Customer Experience Expert

    7 days ago

    London, Greater London, United Kingdom Richemont Full time

    We're seeking a skilled Sales Growth and Customer Experience Expert to join our team in London. This is a permanent, full-time position with a competitive salary of £48,000 per annum.The successful candidate will be responsible for driving sales growth, delivering exceptional customer service, and building client relationships. Key responsibilities...

  • Customer Experience Associate

    2 weeks ago

    London, Greater London, United Kingdom Smiggle Full time

    About SmiggleSmiggle is a leading retailer of fun and colorful stationery products. We pride ourselves on creating an immersive experience for our customers, where they can explore and discover new products.The RoleWe are seeking a Customer Experience Associate to join our team at Smiggle White City store. As a passionate salesperson, you will play a key...

  • Customer Experience Expert

    23 hours ago

    London, Greater London, United Kingdom Fortnum & Mason Full time

    Fortnum & Mason Retail Host Job OverviewWe are looking for a charismatic and experienced Retail Host to join our team at Fortnum & Mason's St Pancras store. As a Retail Host, you will play a key role in delivering exceptional customer service and driving sales growth.**Responsibilities:**• Deliver outstanding customer experiences, responding to customer...