Customer Experience Expert

1 week ago


London, Greater London, United Kingdom Fortnum & Mason Full time
Fortnum & Mason Retail Host Job Overview

We are looking for a charismatic and experienced Retail Host to join our team at Fortnum & Mason's St Pancras store. As a Retail Host, you will play a key role in delivering exceptional customer service and driving sales growth.

**Responsibilities:**
• Deliver outstanding customer experiences, responding to customer inquiries and resolving issues efficiently.
• Collaborate with the retail team to achieve sales targets and drive business growth.
• Develop a deep understanding of Fortnum & Mason's products and services, including their history and heritage.
• Build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.

**Requirements:**
• Strong communication and interpersonal skills, with a high level of English language proficiency.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Knowledge of London, including restaurants, landmarks, hotels, and other relevant information.
• Willingness to work a rotating rota, including weekends, to meet business demands.

**Rewards:**
• Salary: £29,500 - £33,500 per annum, depending on experience.
• Paid overtime opportunities.
• Discretionary annual bonus of up to 5% of annual salary.
• Generous store and restaurant discount scheme.
• Subsidized staff meal scheme.
• Excellent pension scheme.
• Defined development scheme to grow your career.



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