Customer Service Assistant Manager

3 weeks ago


Wigan, Wigan, United Kingdom Apcoa Parking Full time
Job Summary: We are seeking a highly skilled Customer Service Assistant Manager to join our team in Wigan, working on a full-time basis with 40 hours per week. The successful candidate will be responsible for ensuring the smooth delivery of the contract, working as part of the management team to maintain operational conditions and service level agreements.

Key Responsibilities:
  • Assist the Customer Service Manager in ensuring the contract is delivered to the required standards.
  • Conduct disciplinary and grievance procedures in line with company policy.
  • Manage resources to ensure effective deployment of staff and meet contractual requirements.
  • Monitor and report on Key Performance Indicators, identifying trends and implementing remedial actions as necessary.
  • Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, Health & Safety, and environmental issues.
  • Set objectives, conduct appraisals, and identify training needs for operational staff.
  • Monitor and manage staff absence and lateness.
  • Manage the budget and contract spend for uniform, stationery, and other supplies.

Requirements:
  • Minimum 36 months management experience, gained within the last 3 years, at Team Manager or equivalent level, managing a team of supervisors or equivalent grade or above.
  • Strong people management skills, including coaching, training, and recruiting skills.
  • Experience of monitoring KPIs and preparing reports.
  • Experience of dealing with disciplinary issues, with a good understanding of policy and procedure.

What We Offer:
  • Competitive salary of £28,000-£30,000 per annum, DOE.
  • Pension Scheme.
  • 28 days annual leave, including 8 Bank Holidays.
  • Training and promotion opportunities.
  • Employee Discount Scheme.


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