Customer Service Assistant Manager
3 weeks ago
Key Responsibilities:
- Assist the Customer Service Manager in ensuring the contract is delivered to the required standards.
- Conduct disciplinary and grievance procedures in line with company policy.
- Manage resources to ensure effective deployment of staff and meet contractual requirements.
- Monitor and report on Key Performance Indicators, identifying trends and implementing remedial actions as necessary.
- Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, Health & Safety, and environmental issues.
- Set objectives, conduct appraisals, and identify training needs for operational staff.
- Monitor and manage staff absence and lateness.
- Manage the budget and contract spend for uniform, stationery, and other supplies.
Requirements:
- Minimum 36 months management experience, gained within the last 3 years, at Team Manager or equivalent level, managing a team of supervisors or equivalent grade or above.
- Strong people management skills, including coaching, training, and recruiting skills.
- Experience of monitoring KPIs and preparing reports.
- Experience of dealing with disciplinary issues, with a good understanding of policy and procedure.
What We Offer:
- Competitive salary of £28,000-£30,000 per annum, DOE.
- Pension Scheme.
- 28 days annual leave, including 8 Bank Holidays.
- Training and promotion opportunities.
- Employee Discount Scheme.
-
Customer Service Operations Manager
4 weeks ago
Wigan, Wigan, United Kingdom Apcoa Parking Full timeCustomer Service Assistant Manager Job DescriptionAs a Customer Service Assistant Manager at Apcoa Parking, you will play a key role in ensuring the smooth delivery of our contract. You will be responsible for assisting the Customer Service Manager in ensuring operational conditions and service level agreements are met through all aspects of the contract.Key...
-
Customer Service Operations Manager
4 weeks ago
Wigan, Wigan, United Kingdom Apcoa Parking Full timeCustomer Service Assistant Manager Role SummaryWe are seeking an experienced Customer Service Assistant Manager to join our team at Apcoa Parking. As a key member of the management team, you will be responsible for ensuring the smooth delivery of our contract and maintaining high-quality standards.Key Responsibilities:* Assist the Customer Service Manager in...
-
Customer Service Manager
2 weeks ago
Wigan, Wigan, United Kingdom ERIKS Full timeJob DescriptionWe are seeking a skilled Customer Operations Manager to join our team at ERIKS, a leading Specialised Industrial Service Provider.About the Role:The ideal candidate will be responsible for maintaining ongoing relationships with selected customers and sales staff, providing a key communications link to the customer.This role requires the...
-
Customer Service Specialist
2 months ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Wigan, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
-
Customer Service Manager
4 weeks ago
Wigan, Wigan, United Kingdom Dept. of Recruitment Limited Full timeWe are seeking an experienced Team Leader to join our Autocentre team on a permanent basis. As a Team Leader, you will be responsible for leading a team of professionals to deliver exceptional customer service and support.Key responsibilities include:Leading a team of customer-facing staff to deliver excellent customer serviceDeveloping and implementing...
-
Customer Service Operations Manager
4 weeks ago
Wigan, Wigan, United Kingdom Apcoa Parking Full timeCustomer Service Operations ManagerAs a Customer Service Operations Manager at Apcoa Parking, you will be responsible for ensuring the smooth delivery of our contract. You will work closely with the management team to ensure all operational conditions and service level agreements are met.Key Responsibilities:Assist the Customer Service Manager in ensuring...
-
Customer Service Specialist
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a Customer Service Specialist to join our retail team in Wigan, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £20,000 - £30,000We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Wigan, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...
-
Customer Service Expert
4 weeks ago
Wigan, Wigan, United Kingdom B&Q Full timeAbout the RoleWe are seeking a skilled Customer Service Expert to join our team at B&Q. As a Customer Service Expert, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide expert advice and guidance to customers on home improvement projectsAssist customers with sales and service...
-
Customer Service Expert
4 weeks ago
Wigan, Wigan, United Kingdom B&Q Full timeAbout the RoleWe are seeking a skilled Customer Service Expert to join our team at B&Q. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide expert advice to customers on home improvement products and servicesAssist customers with purchasing decisions...
-
German Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Euro London Appointments Full time**Customer Service Coordinator - German Language**We are seeking a highly skilled and fluent German speaker to join our Customer Service Team as a Customer Service Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.**Key...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Asda Full timeAbout the RoleAs a Customer Delivery Driver at Asda, you will be part of a dynamic team that delivers products to customers' front doors. This fast-paced role requires excellent communication skills, a friendly demeanor, and the ability to work independently. You will be responsible for ensuring that your van is clean and ready for the next delivery, and you...
-
Customer Service and Support Specialist
3 weeks ago
Wigan, Wigan, United Kingdom Universal Business Team Full timeWe are searching for a highly skilled and dynamic Service Advisor to join our team at Universal Business Team. The ideal candidate will be able to handle the pressure of a fast-paced role, demonstrating excellent organisational skills, accuracy, and attention to detail.Key Responsibilities:Scheduling and Communication: Coordinate with customers and engineers...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Pertemps Full timeWe are seeking a skilled Retail Assistant to join our team at Pertemps. As a key member of our sales floor team, you will play a vital role in ensuring the smooth operation of our F&F clothing department.Your duties will include:Stock replenishment to maintain an attractive and well-stocked store environment.Ensuring the store is clean, organized, and...
-
Sales and Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Amplifon Full timeRole OverviewWe are seeking a highly motivated Sales and Customer Service Advisor to join our team at Amplifon in Wigan. As a Sales and Customer Service Advisor, you will be responsible for managing the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.Key ResponsibilitiesManage the...
-
Customer Service Lead
2 weeks ago
Wigan, Wigan, United Kingdom Bonbon Languages Full timeWe are looking for a German Speaking Customer Service Co-ordinator to support our commercial flooring solutions business. The successful candidate will be the primary point of contact for all aspects of service and customer care, supporting both the German and Austrian markets, as well as providing cover for the UK market.The ideal candidate will have...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and resolving queries.Collaborating with internal teams to ensure customer satisfaction.Managing customer orders and account...
-
German Customer Service Representative
3 weeks ago
Wigan, Wigan, United Kingdom Euro London Appointments Full timeCustomer Service RepresentativeOur company is looking for a skilled Customer Service Representative to join our team. As a key member of our Customer Service Team, you will be responsible for providing high-quality customer service to our clients.Key Responsibilities- Deliver a high standard of service to all aspects of the business- Assist in customer order...
-
Customer Service Representative
4 weeks ago
Wigan, Wigan, United Kingdom Fitness First Full timeAbout The RoleWe are seeking a skilled Customer Service Representative to join our UK Contact Centre team in Wigan. As a key member of our multi-skilled customer service team, you will be responsible for delivering exceptional service to our members and clubs through various communication channels, including inbound and outbound calls, social media, and...
-
Customer Service Specialist
2 weeks ago
Wigan, Wigan, United Kingdom IRIS Software Group Full timeAbout the Role:We are seeking a dedicated Customer Service Specialist to join our team at IRIS Software Group. As a Customer Service Specialist, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.Key Responsibilities:Responding to incoming customer cases, providing...