Customer Service and Support Specialist

2 weeks ago


Wigan, Wigan, United Kingdom Universal Business Team Full time

We are searching for a highly skilled and dynamic Service Advisor to join our team at Universal Business Team. The ideal candidate will be able to handle the pressure of a fast-paced role, demonstrating excellent organisational skills, accuracy, and attention to detail.

Key Responsibilities:
  • Scheduling and Communication: Coordinate with customers and engineers to ensure timely fulfilment of customer needs.
  • Technical Support: Provide technical assistance to customers and engineers, resolving queries and addressing issues.
  • Parts and Stock Management: Manage parts and stock levels, ensuring efficient procurement and delivery.
  • Department Development: Contribute to the improvement of the Service Department, suggesting and implementing changes as needed.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong organisational and time management skills.
  • Accuracy and attention to detail.

What We Offer:

  • A competitive salary of £28,000-£30,000.
  • A profit share bonus scheme.
  • Free snacks and parking.
  • The opportunity to work from home 2 days a week.


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