Customer Support Coordinator

3 weeks ago


Wigan, Wigan, United Kingdom Ainscough Crane Hire Full time
Customer Support Co-ordinator

Ainscough Crane Hire is seeking a Customer Support Co-ordinator to join their team in Standish. This role will support the wider business, building relationships with internal and external customers.

Key Responsibilities:
  • Be the first point of contact for inbound sales enquiries, ensuring revenue is maximised through reactive and proactive sales.
  • Track and follow up on sales opportunities and quotations, upselling and cross-selling, and converting quotes to orders.
  • Capture every lead and opportunity from inbound enquiries and outbound follow-up calls on the CRM system, ensuring customer information is kept up to date.
  • Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively.
  • Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and ensure technical enquiries are resolved in a timely and proactive manner.
  • Provide indicative pricing, escalating for pricing support as required, generate quotations, and issue to the customer within the defined KPI.
Benefits:
  • Bi-annual retention bonus
  • Salary increase in October 2024
  • 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after
  • Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
  • Group life assurance 3 x basic salary
  • Pension 4% employer 5% employees
  • Online access to payslips, book and view holidays, and personal info
  • Access to the Ainscough Advantage (People Value) benefits platform
  • Staff forums run 3 times a year – have your voice heard

Ainscough Crane Hire is the UK's leading crane company, with a dedicated team of experts passionate about delivering projects on time, to budget, and to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.



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