Customer Support Coordinator
3 weeks ago
Ainscough Crane Hire is seeking a Customer Support Co-ordinator to join their team in Standish. This role will support the wider business, building relationships with internal and external customers.
Key Responsibilities:- Be the first point of contact for inbound sales enquiries, ensuring revenue is maximised through reactive and proactive sales.
- Track and follow up on sales opportunities and quotations, upselling and cross-selling, and converting quotes to orders.
- Capture every lead and opportunity from inbound enquiries and outbound follow-up calls on the CRM system, ensuring customer information is kept up to date.
- Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively.
- Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and ensure technical enquiries are resolved in a timely and proactive manner.
- Provide indicative pricing, escalating for pricing support as required, generate quotations, and issue to the customer within the defined KPI.
- Bi-annual retention bonus
- Salary increase in October 2024
- 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after
- Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
- Group life assurance 3 x basic salary
- Pension 4% employer 5% employees
- Online access to payslips, book and view holidays, and personal info
- Access to the Ainscough Advantage (People Value) benefits platform
- Staff forums run 3 times a year – have your voice heard
Ainscough Crane Hire is the UK's leading crane company, with a dedicated team of experts passionate about delivering projects on time, to budget, and to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.
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Customer Support Coordinator
2 weeks ago
Wigan, Wigan, United Kingdom Ainscough Crane Hire Full timeCustomer Support Co-ordinatorAinscough Crane Hire is seeking a Customer Support Co-ordinator to join the team in Standish.The successful candidate will support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all...
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Customer Support Coordinator
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Wigan, Wigan, United Kingdom Ainscough Crane Hire Full timeCustomer Support Co-ordinatorAinscough Crane Hire is seeking a skilled Customer Support Co-ordinator to join our team in Standish. As a key member of our Customer Support Centre, you will be the first point of contact for all enquiries, providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage...
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Customer Support Coordinator
4 weeks ago
Wigan, Wigan, United Kingdom Ainscough Crane Hire Full timeCustomer Support Co-ordinatorAinscough Crane Hire is seeking a skilled Customer Support Co-ordinator to join our team in Standish. As a key member of our Customer Support Centre, you will be the first point of contact for all enquiries, providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage...
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Customer Support Coordinator
1 month ago
Wigan, Wigan, United Kingdom Ainscough Crane Hire Full timeCustomer Support Co-ordinatorAinscough Crane Hire is seeking a skilled Customer Support Co-ordinator to join our team in Standish. As a key member of our Customer Support Centre, you will be the first point of contact for all enquiries, providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage...
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Customer Support Coordinator
1 month ago
Wigan, Wigan, United Kingdom Ainscough Crane Hire Full timeCustomer Support Co-ordinatorAinscough Crane Hire is seeking a skilled Customer Support Co-ordinator to join our team in Standish. As a key member of our Customer Support Centre, you will be the first point of contact for all enquiries, providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Manage...
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