Customer Support Coordinator
4 weeks ago
Customer Support Co-ordinator
Ainscough Crane Hire is seeking a Customer Support Co-ordinator to join the team in Standish.
The successful candidate will support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all enquiries, offering solutions and ensuring an exceptional customer service.
Key responsibilities include:
- Be the first point of contact for inbound sales enquiries, ensuring that revenue is maximised through reactive and proactive sales.
- Track and follow up on sales opportunities and quotations, upselling and cross-selling and converting quotes to orders.
- Capture every lead and opportunity from inbound enquiries and outbound follow up calls on the CRM system and ensure customer information is kept up to date.
- Ensure all lead qualification information is complete and reviewed to ensure enquiries are handled efficiently and effectively.
- Arrange for a Contract Lift Manager or an Area Sales Manager to visit customers and ensure that technical enquiries are resolved in a timely and proactive manner.
- Provide indicative pricing, escalating for pricing support as required, generate quotations and issue to the customer within the defined KPI.
Benefits for this role include:
- Bi-Annual retention bonus
- Salary increase in October 2024
- 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after
- Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
- Group life assurance 3 x basic salary
- Pension 4% employer 5% employees
- Online access to payslips, book and view holidays and personal info
- Access to the Ainscough Advantage (People Value) benefits platform
- Staff forums run 3 times a year – have your voice heard
Ainscough Crane Hire is the UK's leading crane company, based across 30 locations. Our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.
Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.
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