German Speaking Customer Service Coordinator
6 days ago
Location: Wigan, UK (Hybrid: 3 days on-site, 2 days remote)
full time - normal office hours
Salary: £28,000 - £30,000 per annum
We are seeking a highly skilled Customer Service Coordinator to join our team at Bonbon Languages. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in the German and Austrian markets.
- Support order processes, enquires and complaints
- Develop and maintain active working relationships with dealer partners
- Data entry and managing all sales orders
- Support the whole Order process from ordering to completion of orders.
- Managing open orders
- Entering customer complaints in SAP and resolve the issues
- Customer Service via Email and Phone
- Managing and resolving conflict
- Enhancing opportunities for business growth through your service
- Identifying improvements
- Experience in customer service essential
- Proficiencies and an understanding of systems is essential.
- Experience with SAP or other ERP systems in desirable
- Experience in supply chain or processing orders, dealing with stock would be helpful
- Proficiency in Microsoft applications
- Strong communicator
Why work with us?
- Excellent career progression prospects.
- Engaging and supportive team environment.
- Pension scheme
- Private Medical Cover
- Flexi time
- Death in Service
- Health Drop in Sessions
- On site counselling
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