German Speaking Customer Service Coordinator

6 days ago


Wigan, Wigan, United Kingdom Bonbon Languages Full time
Customer Service Coordinator - German Language

Location: Wigan, UK (Hybrid: 3 days on-site, 2 days remote)
full time - normal office hours

Salary: £28,000 - £30,000 per annum

We are seeking a highly skilled Customer Service Coordinator to join our team at Bonbon Languages. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in the German and Austrian markets.

  • Support order processes, enquires and complaints
  • Develop and maintain active working relationships with dealer partners
  • Data entry and managing all sales orders
  • Support the whole Order process from ordering to completion of orders.
  • Managing open orders
  • Entering customer complaints in SAP and resolve the issues
  • Customer Service via Email and Phone
  • Managing and resolving conflict
  • Enhancing opportunities for business growth through your service
  • Identifying improvements
Ideal Candidate:
  • Experience in customer service essential
  • Proficiencies and an understanding of systems is essential.
  • Experience with SAP or other ERP systems in desirable
  • Experience in supply chain or processing orders, dealing with stock would be helpful
  • Proficiency in Microsoft applications
  • Strong communicator

Why work with us?

  • Excellent career progression prospects.
  • Engaging and supportive team environment.
  • Pension scheme
  • Private Medical Cover
  • Flexi time
  • Death in Service
  • Health Drop in Sessions
  • On site counselling


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