German Customer Service Representative

2 weeks ago

Wigan, Wigan, United Kingdom Euro London Full time
Customer Service Coordinator German

We are seeking a highly skilled and fluent German speaker to join our Customer Service Team as a Customer Service Coordinator German. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Deliver a high standard of service to all aspects of the business
  • Assist in customer order fulfillment activities, including taking orders, providing information, and determining delivery dates
  • Liaise with internal departments to improve processing and delivery times of customer orders
  • Handle and resolve customer complaints and enquiries in a timely and accurate manner
  • Manage and resolve conflicts with customers, minimizing input from line managers and sales managers
  • Oversee customer projects from initial receipt of order to final delivery
  • Ensure daily workload is completed, including working additional hours as required
Requirements:
  • Fluent in German and English, both spoken and written
  • Confident in addressing difficult situations using the telephone as a first method of communication
  • Ability to make quick thinking decisions and be adaptable to different situations
  • Previous commercial or office experience, preferably on a B2B level
  • Knowledge of Microsoft Office and ability to learn new systems and databases

Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

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