Senior Customer Service Representative

1 week ago

Wigan, Wigan, United Kingdom Dino Decking Ltd Full time
Job Title: Senior Customer Service Representative

We are seeking a highly skilled and motivated Senior Customer Service Representative to join our dynamic team at Dino Decking Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Customer Interaction: Respond promptly and professionally to customer inquiries via phone and email, providing accurate information and solutions.
  • Order Management: Assist customers with placing orders, tracking shipments, and resolving any issues related to products or services.
  • Product Expertise: Offer product recommendations, educate customers on product features and benefits, and ensure they have a positive shopping experience.
  • Issue Resolution: Investigate and resolve customer complaints efficiently, ensuring a satisfactory outcome for both the customer and the company.
  • Quote Generation: Prepare and provide accurate quotes to customers, ensuring transparency and clarity.
  • Order Updates: Keep customers informed by updating their orders and providing regular status updates.
  • Ad Hoc Duties: Perform additional tasks as required to support the team and ensure smooth operations.
Requirements:
  • Experience: Previous experience in customer service and/or inbound sales.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Seasonal Flexibility: Willingness to support the team during peak periods (March to August) when the business experiences its busiest times.
What We Offer:
  • Training: Comprehensive training to equip you with the knowledge and skills needed to excel in your role.
  • Professional Growth: Opportunities for career development within our growing company.
  • Supportive Environment: A collaborative and supportive team culture where your contributions are valued.

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