Customer Service Specialist

2 days ago


Wigan, Wigan, United Kingdom IRIS Software Group Full time

About the Role:

We are seeking a dedicated Customer Service Specialist to join our team at IRIS Software Group. As a Customer Service Specialist, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Responding to incoming customer cases, providing support and guidance on our products
  • Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution
  • Taking a proactive approach to resolving queries through initial investigations and utilizing available resources
  • Escalating more complex issues to the 2nd Line Support team when necessary
  • Achieving individual and team targets, including Net Promoter Score and quality metrics
  • Prioritizing daily workload to meet customer SLAs and ensure timely resolutions
  • Supporting user acceptance testing and contributing to the knowledge base content
  • Fostering a positive team environment, collaborating with colleagues to achieve shared objectives
  • Exemplifying IRIS values and representing our brand with professionalism and warmth
  • Actively participating in our competency framework to enhance skills and career progression
  • Continually developing expertise in our products through ongoing training and development initiatives

Requirements:

  • Experience in customer-facing telephone roles (desirable)
  • Strong customer focus and dedication to delivering exceptional service
  • Teamwork skills, with a collaborative approach to achieving goals
  • A passion for innovation and continuous improvement
  • Effective problem-solving abilities to tackle challenges proactively
  • Results-oriented mindset, striving to exceed targets and expectations
  • Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Specialist to join our retail team in Wigan, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Wigan, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Wigan, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Wigan, Wigan, United Kingdom Enterprise Mobility Full time

    About the RoleAs a Customer Support Specialist at Enterprise Mobility, you will be working in our commercial vehicle rental division, providing services tailored to the needs of customers from locations across the UK and Ireland.What We DoEnterprise Mobility manages the largest and most diverse privately-owned fleet in the world through a network of...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Maintain accurate records of customer...


  • Wigan, Wigan, United Kingdom Nolan Recruitment Solutions Full time

    Maintenance Services Specialist**Job Summary:**We are seeking a skilled Maintenance Services Specialist to join our team. As a key member of our engineering services team, you will be responsible for delivering maintenance services to biomass/energy from waste milling plants across the United Kingdom.**Key Responsibilities:*** Deliver maintenance services to...


  • Wigan, Wigan, United Kingdom ERIKS Full time

    Job DescriptionWe are seeking a skilled Customer Operations Manager to join our team at ERIKS, a leading Specialised Industrial Service Provider.About the Role:The ideal candidate will be responsible for maintaining ongoing relationships with selected customers and sales staff, providing a key communications link to the customer.This role requires the...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Service Excellence Specialist, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Providing timely and accurate responses to customer inquiries.Resolving customer issues efficiently and escalating when necessary.Collaborating with internal teams to ensure customer satisfaction.Managing customer orders...


  • Wigan, Wigan, United Kingdom Howells Solutions Full time

    Job Title: Plumbing Services SpecialistJob Summary: We are seeking a skilled Plumbing Services Specialist to join our team at Howells Solutions. As a key member of our reactive maintenance team, you will be responsible for delivering high-quality plumbing services to our social housing tenants.Key Responsibilities:Perform plumbing work related to the...


  • Wigan, Wigan, United Kingdom Universal Business Team Full time

    We are searching for a highly skilled and dynamic Service Advisor to join our team at Universal Business Team. The ideal candidate will be able to handle the pressure of a fast-paced role, demonstrating excellent organisational skills, accuracy, and attention to detail.Key Responsibilities:Scheduling and Communication: Coordinate with customers and engineers...


  • Wigan, Wigan, United Kingdom LER (SG) Ltd Full time

    Service Maintenance SpecialistThis is an exciting opportunity to join LER (SG) Ltd as a Service Maintenance Specialist. As a key member of our team, you will be responsible for delivering exceptional service to our customers.Key Responsibilities:• Respond to support requests via our internal communication channels.• Carry out routine preventative...


  • Wigan, Wigan, United Kingdom Virgin Media Full time

    About the RoleWe are seeking a motivated and charismatic Sales and Customer Engagement Specialist to join our team. As a Field Sales Ambassador, you will be the face of our brand, interacting with customers and promoting our products and services.Key ResponsibilitiesMeet with customers at their doorstep to introduce and sell our products and services.Deliver...


  • Wigan, Wigan, United Kingdom Ainscough Crane Hire Full time

    Customer Support Co-ordinatorAinscough Crane Hire is seeking a Customer Support Co-ordinator to join the team in Standish.The Customer Support Co-ordinator will support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for...


  • Wigan, Wigan, United Kingdom B&Q Full time

    About the RoleWe are seeking a skilled Customer Service Expert to join our team at B&Q. As a Customer Service Expert, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide expert advice and guidance to customers on home improvement projectsAssist customers with sales and service...


  • Wigan, Wigan, United Kingdom B&Q Full time

    About the RoleWe are seeking a skilled Customer Service Expert to join our team at B&Q. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide expert advice to customers on home improvement products and servicesAssist customers with purchasing decisions...


  • Wigan, Wigan, United Kingdom Apcoa Parking Full time

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.Key Responsibilities:Answer inbound calls...


  • Wigan, Wigan, United Kingdom Apcoa Parking Full time

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.Key Responsibilities:Answer inbound calls...


  • Wigan, Wigan, United Kingdom Get Staffed Online Recruitment Full time

    Temporary Customer Service / Sales Advisor£11.44 - £13 per hour - Overtime paid at 1.5x Normal RateFlexible OpportunitiesGet Staffed Online Recruitment is seeking a Temporary Customer Service/Sales Adviser to join our client's seasonal online sales team. As a key member of the team, you will be responsible for providing exceptional customer service and...


  • Wigan, Wigan, United Kingdom Get Staffed Online Recruitment Full time

    Temporary Customer Service / Sales Advisor£11.44 - £13 per hour - Overtime paid at 1.5x Normal RateFlexible OpportunitiesGet Staffed Online Recruitment is seeking a Temporary Customer Service/Sales Adviser to join our client's seasonal online sales team. As a key member of the team, you will be responsible for providing exceptional customer service and...


  • Wigan, Wigan, United Kingdom Apcoa Parking Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesAnswer inbound calls from...