Customer Service Manager

2 days ago

Wigan, Wigan, United Kingdom ERIKS Full time
Job Description

We are seeking a skilled Customer Operations Manager to join our team at ERIKS, a leading Specialised Industrial Service Provider.


About the Role:

The ideal candidate will be responsible for maintaining ongoing relationships with selected customers and sales staff, providing a key communications link to the customer.


This role requires the ability to use knowledge of products, product availability, sales territories, and individual customers to drive the highest standards of Health & Safety, team and best practice across the ERIKS site.


Responsibilities:

  • Leadership, management, and development of the on-site team
  • Complete ownership of the customer relationship
  • Driving the success of the site, including P&L
  • Responsibility for driving the success of site KPIs
  • Continuous Improvement initiatives relating to the stores and associated processes
  • People Management and Leadership
  • Problem solving
  • Customer focus
  • Communication
  • Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS
  • Being both an escalation and initial point of contact for the customer
  • Responding to client enquiries and requests – Non-stock, across multiple vendors
  • Ensure order expediting is up to date

About You:

You'll be driven by delivering customer service excellence onsite with some of the most recognised names in industry.


Your main skills will include:



  • Organisation
  • Problem solving
  • Customer focus
  • Communication
  • Leadership & Management

Your Offer:

We offer a very competitive salary and a range of benefits, including:



  • 25 days plus bank holidays annual holiday entitlement
  • Ability to purchase an additional 5 days holiday subject to scheme rules
  • Contributory Pension Scheme
  • Bike to Work Scheme
  • Life Assurance
  • Up to 1 day's paid leave to concentrate on your wellbeing
  • A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support, including:

    • Unlimited mental health support from qualified mental healthcare professionals
    • 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
    • Six 1-2-1 nutritional video consultations per year
    • Six 1-2-1 digitally delivered personal training sessions per year
    • 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
    • Physiotherapy — eight sessions a year shared between you and your partner
    • Medical second opinions
    • Savings and discounts for savings on weekly costs
    • On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
    • Company Sick Pay from day 1
    • Group Income Protection – after a period of sickness absence
    • Long service recognition
    • Free unlimited access to LinkedIn Learning
    • Free ERIKS Branded workwear
    • Free Eye tests
    • Car or Car allowance

At ERIKS, we know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

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