Customer Experience Lead

About the JobThis Customer Experience Transformation Lead position at TalkTalk Group presents an exceptional chance for an experienced professional to spearhead improvements in our customer experience.Key TasksProactively challenge peers and stakeholders to reduce costs, improve service, and drive industry-first customer experiencesDevelop and implement...

About the RoleWe are seeking a highly skilled and experienced professional to lead our customer engagement and retention strategies. As the Head of Customer Experience, you will be responsible for championing innovation and improvements throughout the end-to-end customer experience.You will work closely with our teams and Heads of departments to map how we...

Lead a team of user researchers to uncover insights that drive customer-centric design at Bupa, a health insurer and provider. Your expertise in qualitative and quantitative research methodologies will inform proposition, service, content, and interaction design.

We're looking for a highly motivated and customer-focused individual to join our team as a Retail Assistant at Chartwells - Universities. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key Responsibilities:Serving customers with a smile and providing a...

Job Title: Lead User Researcher - Customer Experience ExpertAbout the Role:In this exciting opportunity, you will lead our User Research team in developing ways of working, establishing new processes, and educating others about the power of User Research.Key Responsibilities:Plan, design, and execute research activities with users to inform proposition,...

You probably started your career in a customer-facing role and became more dedicated to improving the customer experience. Finding little processes to change or acting on customer feedback every day.As you progressed, you enjoyed getting involved in bigger projects and using insights to make change on a larger scale.Sound like you, and ready for a strategic...

Job DescriptionWe are looking for a Director of Customer Experience Transformation to transform the customer journey at Fluent Mortgages & Protection. As the head of customer planning and performance, you will be responsible for leading our customer engagement and retention strategies, working closely with cross-functional teams to drive growth.You will...

Customer Care Administrator Role at Marlowe Fire & SecurityWe are seeking a highly skilled Customer Care Administrator to join our team at Marlowe Fire & Security, based out of our Salford offices. As a Customer Care Administrator, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of...

About the RoleThe successful candidate will be a highly experienced Product Designer, responsible for designing and shaping unique, customer-centric experiences from concept to launch within one of our product squads.As a Product Design Lead, you will work collaboratively in an agile environment alongside experience design peers to create positive...

Customer Team LeaderWe're looking for a skilled Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you'll be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Friendly and welcoming service to every customer, every...

Job OverviewSodexo is seeking an experienced Customer Service Scheduler to join our team at Command Centre Salford.This role requires a proactive individual who can build relationships with key stakeholders, manage work orders efficiently, and ensure exceptional customer service.The ideal candidate will have a minimum of 2 years' experience in customer...

We're looking for a dynamic and customer-focused individual to join our team as a Hospitality Ambassador. In this role, you'll be the face of Chartwells - Universities, delivering exceptional service to our customers in a fast-paced environment.As a key member of our team, you'll contribute to creating a warm and welcoming atmosphere, ensuring every customer...

Job Description:We are seeking an experienced Senior Product Designer to join our experience design team at Bupa. As a Senior Product Designer, you will be responsible for designing and shaping unique, customer-centric experiences from concept to launch within one of our product squads. You will work collaboratively in an agile environment alongside...

Job OverviewWe are seeking a seasoned senior nursing professional to fill the role of Quality Lead Nurse within our esteemed Emergency Village directorate. Reporting directly to our Director of Integrated Care, this position plays a pivotal part in driving high-quality patient care that aligns with national and local targets.

About the RoleWe are seeking a Strategic Planning Lead to champion innovation and improvements throughout the end-to-end customer experience. As the voice of the customer, you will lead our customer engagement and retention strategies, working across teams and departments to map how we grow relationships with existing customers.The ideal candidate will have...

We are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Chartwells - Universities. As a key member of our team, you will be responsible for delivering exceptional customer service within a university campus environment.The ideal candidate will have a passion for delivering outstanding service, greeting customers with a...

Are you a skilled professional looking for a challenging role in the industry? Portwest is currently seeking a highly motivated Custom Solutions Manager to manage custom projects from start to finish across various product ranges.About the JobManage sample requests and allocate them to the appropriate project.Create technical specifications for custom...

About UsThe University of Salford is a diverse and inclusive community of staff and students from various backgrounds, cultures, and identities. We strive to create an environment where everyone can thrive and reach their full potential.Job DescriptionWe are seeking a highly skilled Customer Service Manager to lead our team in delivering exceptional customer...

About the RoleWe are seeking an experienced and proactive Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our operations team, you will play a vital role in providing exceptional customer service and supporting the growth of our business.Key ResponsibilitiesProvide administrative support to our National Account...

Job Title: Technical ManagerJob Summary:We are seeking a highly experienced Technical Manager to join our team at Gregory Walker Associates. As a Technical Manager, you will be responsible for managing a well-trained team, leading the HACCP team, and ensuring that the internal audit schedule is robust and reliably delivered.Key Responsibilities:Manage an...