Customer Service Leadership Opportunity

1 week ago


Salford, Salford, United Kingdom University of Salford Full time
About Us

The University of Salford is a diverse and inclusive community of staff and students from various backgrounds, cultures, and identities. We strive to create an environment where everyone can thrive and reach their full potential.

Job Description

We are seeking a highly skilled Customer Service Manager to lead our team in delivering exceptional customer service and support to our students. As a key member of the Student Administration department, you will be responsible for ensuring that processes are completed efficiently and effectively, while maintaining a focus on customer satisfaction.

Key Responsibilities:
  • Manage and develop a team of staff to deliver excellent customer service and support.
  • Lead the implementation of process improvements to enhance customer experience.
  • Collaborate with stakeholders to identify and address customer needs.
What We Offer

We offer a competitive salary of £40,000 - £55,000 per annum, depending on experience, plus an impressive benefits package, including 32 days leave, flexible working options, and professional development opportunities.

Requirements

To be successful in this role, you will require:

  • A proven track record of leading teams and delivering customer service excellence.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary: £40,000 - £55,000 per annum.
  • 32 days leave, plus bank holidays and additional time off at Christmas.
  • Flexible working options.
  • Professional development opportunities.

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